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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.78 (5994 reviews)

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4.78

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Reassuring cover and support when needed.

Every time I have had to contact the Pet Emporium team, they have been kind and patient and supportive. The policy is great too and it is so reassuring to feel trust in a Company and product. Reviewed on: 26th September 2022

Excellent insurance cover

Excellent insurance cover for our dog. When we needed to claim there was no fuss and all was dealt with the Vets direct. Would highly recommend Reviewed on: 26th September 2022

Helpful Staff

I have been using The Pet Emporium for several years during which time I have unfortunately had to call on the policy when my dog became ill and subsequently died. It is very hard to loose a pet however I found the courtesy and efficiency of the Emporium staff during this time excellent and they did everything to ensure that no added aguish was placed on me during this time. I am happy to say I still have two large dogs and when I renew the polices find the staff both helpful and efficient. Reviewed on: 26th September 2022

Reliable and supportive

Policy and service is great value. Quick to answer calls, easy to process renewal. Policy terms provide peace of mind for the care of our dog. Reviewed on: 26th September 2022

Outstanding

Very helpful and quick pay out, recommended Reviewed on: 26th September 2022

Excellent service

I have my 2 dogs insured with them for a number of years now and they are Exellent and so helpfull Reviewed on: 26th September 2022

Personal attention is outstanding

When my pet needed medical attention the customer service agents on the end of the phone were outstanding, sympathetic and efficient. During difficult times this personal touch is absolutely appreciated - thank you very much. Reviewed on: 26th September 2022

Informative,quick, happy

I had 2 claims go through the them. Acknowledgments on receipt of claim from the vet, again to say it was being dealt with and finally to let me know when I'd receive the money in my account. Very quick. Reviewed on: 26th September 2022

reflection 1

My dog required investigation an treatment for an acute illness, after completing a claim form, my claim was processed in a really short time. Knowing I had insurance took the stress out of the whole situation. Reviewed on: 26th September 2022

Claim settled quickly

The claim I had to make was accepted with no issues and paid in accordance with the policy very promptly. I was impressed. The customer service has always ben very good but it is when one needs to claim that the real quality shows! I am very happy with Pet Emporium Reviewed on: 26th September 2022

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