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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Efficient company

Claim comes through quickly & staff always helpful and friendly when any queries were made Reviewed on: 25th September 2022

Affordable. And friendly customer service

Affordable policies, friendly customer servcies Reviewed on: 25th September 2022

Great Company

Professional and friendly with great prices, highly recommend them to friends and family Reviewed on: 25th September 2022

Great service for great price

We have all three of our pets insured with Emporium for the last 4 years. Unfortunately, one of the cats got very poorly this year and had to be put down. We knew from the clear policy that the death could not be claimed for but the process from Vets to Claim payment was so fast and no hassle for us at all. Thank you Reviewed on: 25th September 2022

Great experience

From beginning till the end of my claim really good experience. Great communication and smooth process of the claim. Reviewed on: 25th September 2022

Good value for money

Switched over to this company with my horse insurance and also trailer insurance. Very easy to do and customer service team are really nice and helpful highly recommend using them! Reviewed on: 25th September 2022

Excellent pet insurance provider

I have been with The Insurance Emporium for several years. Excellent service. Reviewed on: 25th September 2022

Customer Support

Always happy with the service provided. Reviewed on: 25th September 2022

Best pet insurance

Efficient review of claims, all information communicated clearly and on time. Definitely an insurance company that I will recommend to my friends Reviewed on: 25th September 2022

Good Service

We have always used the Insurance Emporium for our pet insurance, they are good value for money and have always been helpful when you have any queries. Reviewed on: 25th September 2022

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