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The Insurance Emporium: Pet insurance reviews

4.68
Based on 5,996 reviews, last reviewed 23rd Sep 2026
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026
Emily Hughes's avatar
Emily Hughes

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

A friendly professional service

5
A friendly person who knows the products on the other end of the phone. Good information that is Taylor’s to my situation and needs Reviewed on: 30th July 2024

the claim process was smooth and efficient.

5
the claim process was smooth and efficient. Happy about their service! Reviewed on: 30th July 2024

Great and supportive company during stressful times

5
Great and supportive company during stressful times Reviewed on: 30th July 2024

Highly recommended

5
Good value, honest insurance provider Reviewed on: 30th July 2024

Friendly efficient telephone staff very helpful

5
Friendly efficient telephone staff very helpful Reviewed on: 30th July 2024

Great company to deal with

5
Great company to deal with and have always paid my claims Reviewed on: 30th July 2024

Very knowledgeable customer service staff.

5
Very knowledgeable customer service staff. Reviewed on: 30th July 2024

Very competitive quote.

5
Very competitive quote. Not had to claim from them so unable to comment on customer service but so far so good. Reviewed on: 30th July 2024

Happy customer

4
Settled my claim which I am very pleased about Reviewed on: 30th July 2024

Great overall company

5
online portal is easy to use, customer service is friendly and any queries are answered promptly. Reviewed on: 30th July 2024

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