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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Good price, easy to understand policy

Good price, easy to understand policy Reviewed on: 30th July 2024

Has supported my dog through two major operations an...

Has supported my dog through two major operations and health issue. Excellent service and understanding Reviewed on: 30th July 2024

Easy set up, great price and no quibble when making...

Easy set up, great price and no quibble when making a claim. When my cat was hit by a car I had to use emergency out of hours vet care. They kept her in for days, did numerous tests and she needed all sorts of medicine. I’d never have afforded this without insurance. All I had to do was pay the excess. Great value for money and peace of mind for our beloved fur baby. Reviewed on: 30th July 2024

Easy to use, good price.

Easy to use, good price. Really pleased, thanks. Reviewed on: 30th July 2024

Excellent

Fast efficient when dealing with claims. The portal is very user friendly and when actually speaking to a member of the staff they are always very helpful. Reviewed on: 30th July 2024

Always helpful and settle claims in good time

Always helpful and settle claims in good time Reviewed on: 30th July 2024

Easy and competant company to deal with.

Having had 4 years claim free I have just had a long drawn out claim for my horse. It has been handled very competantly and with very friendly customer service agents that really knew what they were talking about . The communication with the veterinary practice was outstanding and they made what could have been a traumatic time, a very simple process. Reviewed on: 30th July 2024

Always helpful if call at what can be stressful time...

Always helpful if call at what can be stressful times as a pet owner and payouts are clear and almost always handled quickly. Reviewed on: 30th July 2024

Insurance Emporium takes the stress out of pet care

The Insurance Emporium takes all the stress out of veterinary care, allowing me to focus on listening to the advice of the vet and deciding the best treatment options for my cats. They settle claims promptly and efficiently. Reviewed on: 30th July 2024

I have both my horse and my cat insured with this co...

I have both my horse and my cat insured with this company. They are reasonably priced and competitive. They are prompt when dealing with them with good customer service. Reviewed on: 30th July 2024

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