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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Always helpful and settle claims in good time

Always helpful and settle claims in good time Reviewed on: 30th July 2024

Easy and competant company to deal with.

Having had 4 years claim free I have just had a long drawn out claim for my horse. It has been handled very competantly and with very friendly customer service agents that really knew what they were talking about . The communication with the veterinary practice was outstanding and they made what could have been a traumatic time, a very simple process. Reviewed on: 30th July 2024

Always helpful if call at what can be stressful time...

Always helpful if call at what can be stressful times as a pet owner and payouts are clear and almost always handled quickly. Reviewed on: 30th July 2024

Insurance Emporium takes the stress out of pet care

The Insurance Emporium takes all the stress out of veterinary care, allowing me to focus on listening to the advice of the vet and deciding the best treatment options for my cats. They settle claims promptly and efficiently. Reviewed on: 30th July 2024

I have both my horse and my cat insured with this co...

I have both my horse and my cat insured with this company. They are reasonably priced and competitive. They are prompt when dealing with them with good customer service. Reviewed on: 30th July 2024

Pleased about the price and the renewal didn’t go up...

Pleased about the price and the renewal didn’t go up in price drastically. Easy to deal with over the phone and happy to help Reviewed on: 30th July 2024

offers peace of mi...

Always pay out on any claim which offers peace of mind at a time of stress Reviewed on: 30th July 2024

Excellent service from start to finish.

I had to claim on my insurance following 'issues' with my dog, they were quick to respond, efficient, with no hassle about covering the cost of the treatment. Reviewed on: 30th July 2024

Three cats all covered by TIE.

Three cats all covered by TIE. Excellent value and cover and rarely an increase in premium. Reviewed on: 30th July 2024

Surprise Insurance Emporium Loyalty Discount

Been with The Insurance Emporium now for 5 years. On my 4th Year my premiums actually went down as the company gave me a loyalty discount which was very much appreciated. That is why when I got another dog I didn't look on any other sites for a quote and therefore took a second policy out. Any time I have spoken to a member of the Team they have been knowledgeable, polite and courteous on the phone. Reviewed on: 30th July 2024

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