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The Insurance Emporium: Pet insurance reviews

4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
John's avatar
John

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Straightforward policy wording

4
Keen prices for my 2 dogs. In todays financial climate, that really matters. Reviewed on: 23rd September 2022

Unbeatable on best price for cover for senior cat

5
I’ve been consistently impressed by the level of cover this company offers for a senior cat; unbeatable on price and excellent customer service. Reviewed on: 23rd September 2022

Up till now the Insurance Emporium have given us security of knowing that our dog will be covered for any future ailments.

5
We have not required assistance yet - our dog is now almost 2 years old. Reviewed on: 23rd September 2022

Pet Insurance

5
I have been dealing with The Insurance Emporium for many years and have always been satisfied. Reviewed on: 23rd September 2022

No nonsense insurance

4
I have two pets insured and Emporium offer good value no nonsense cover. I would highly recommend Reviewed on: 23rd September 2022

Fantastic Insurance for your beloved furry Family

5
Great customer service all around. Efficient, caring staff and timely communications all round whether making an enquiry or a claim. Seem to genuinely display compassion toward your situation. Highly recommended! Reviewed on: 23rd September 2022

Easy to set up and value for money

5
Claim process easy and customer rep was very helpful Reviewed on: 23rd September 2022

Inspiring and very committed Insurance Company

5
Able to access friendly staff if help is required. Good value and a good choice of insuyoptions Reviewed on: 23rd September 2022

Prompt communication and settlement.

5
Good communication, straight forward claims procedure, claims settled smoothly. Reviewed on: 23rd September 2022

Brilliant service

5
My elderly dog has a number of ongoing conditions which have been covered, payment is always quick and hassle free. A very helpful company Reviewed on: 23rd September 2022

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