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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Professional and Caring

Professional service with an understanding on what customers need in service and product. Reviewed on: 30th July 2024

to call on our policy several times o...

We have needed to call on our policy several times over the last 3 years. We are never let down, they always deliver what they promise. We have no hesitation in renewing this policy. Reviewed on: 30th July 2024

Excellent

Always really friendly, professional & knowledgeable, supporting me with my pet insurance. Really good insurer for pets for life. Reviewed on: 30th July 2024

Helpful & Sympathetic

We had a very ill dog that had to bed put to sleep in the end. The insurance Emporium were sympathetic and advised us through the whole process. Reviewed on: 30th July 2024

Our dog had a traumatic injury and the Insurance Emp...

Our dog had a traumatic injury and the Insurance Emporium have been exceptionally support throughout the period. We are very grateful to have our policy with them and their continued support. Reviewed on: 30th July 2024

EQUINE INSURANCE

I use the equine insurance and I purchased mine over the phone. My provider was extremely helpful in answering all queries I had and also reassured me in the fees and the cover I was covered for. The price is great considering what you are insuring and compared to other competitors on the market which are ridiculous money! Reviewed on: 30th July 2024

I have been a customer for over 10 years.

I have been a customer for over 10 years. They are always the cheapest and are very supportive on chat. Reviewed on: 30th July 2024

Friendly & efficient customer service

Friendly & efficient customer service Reviewed on: 30th July 2024

Great value for their cover and excellent assistance...

Great value for their cover and excellent assistance, support and advice. Reviewed on: 30th July 2024

Friendly service

Customer service were helpful and friendly when I took out pet insurance. Luckily I haven’t needed to use them for anything yet. Reviewed on: 30th July 2024

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