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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Claim

The claim process was very easy and emporum was Very quick paying out my claim Reviewed on: 15th July 2021

Misleading policy

The policy was sold to me on the premise that it would pay out £2,500 on vet treatments, on a lifetime basis (new conditions continue to be covered for life). I thought this was too good to be true and I asked every question I could think of on the phone and they kept reassuring me that it was as simple as that. When they sent me the policy wording, the main statement was indeed framed like that. Simple: £2,500 p/year. I did not read the small print. When I eventually made a claim, aside from taking 4 weeks to make a decision, there were all these deductions on the settlement, so they only ended up paying about half the bill. I queried this and they pointed me to the small print on their T&C's where there were individual limits on everything (eg Max £45 vet consultation, Max £40 hospitalisation fees, etc). This reduces somewhat the cover's benefits and that would be fair enough if that information had been loud and clear and up front in the Policy Statement of Facts (the bit that ordinary folk read). But's not, it's buried. And now I'm screwed. I want to move to Bought by Many (who have no limits) but the issue I went to the vets for would now be excluded. I've raised my complaint with Insurance Emporium but to date have not really had much sympathy. I would personally steer clear of this company. Reviewed on: 15th July 2021

Equine insurance claim

From the start of my claim to the end which resulted in my horse having to be put to sleep emporium kept me up to date with all correspondence from the vets and also sent a lovely email with condolences for my loss. I wouldn’t hesitate to use them again in the future and I had only been with them for a short period of time. The claim was settled very efficiently,professionally and without a doubt they are a very good insurance company, answering all my queries and questions. The claim was very straight forward. Thanks emporium Reviewed on: 15th July 2021

Excellent service

Really helpful team, quick service which made making a pet claim a lot easier! Thank you Reviewed on: 14th July 2021

Quick and simple

Once we submitted our claim communication with the insurance emporium was concise and our payment was speedy which was most appreciated during a stressful time definitely recommend Reviewed on: 13th July 2021

Hassle free

The whole claim process was simple, straightforward and resolved in good time - excellent service. Reviewed on: 13th July 2021

Easy to deal with

Unfortunately I have had to make claims for my elderly dog and cat and it’s been a simple and easy process Reviewed on: 13th July 2021

Quick and efficient

The Insurance Emporium dealt with the claim for my cats illness quickly and kept me up to date. Reviewed on: 19th September 2020

Prompt Customer Service

Very helpful and friendly customer service. Reviewed on: 19th September 2020

Very good experience

In my experience, the Insurance Emporium offers good coverage under its policies, is swift to process any claims and offers excellent customer service. The staff are courteous, professional and knowledgeable. Reviewed on: 18th September 2020

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