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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The best there is.

I found them very helpful with the claim and payment was pay within a few days.I have been with quite a few other companys,they out shine the rest of the others. Reviewed on: 30th July 2024

Gray insurance company

I’ve have a policy for both my horse and my dog and I have great peace of mind knowing that I have them insured with the insurance emporium Reviewed on: 30th July 2024

The assistance & helpful staff are very professional...

The assistance & helpful staff are very professional when I call to request information about my 2 pet policies . This company are always willing to confirm information in writing. The policy renewal process is very simple and can even be done by phone . Reviewed on: 30th July 2024

Easy to deal with, quick and helpful

Very easy to deal with when I needed to claim back against a large vet bill Reviewed on: 30th July 2024

Great communication and a great price

Great communication and a great price Reviewed on: 30th July 2024

Made a claim

We only recently switched provider having been through various comparison sites. Matched a product whichever suited our needs at a very competitive price. Unfortunately within a couple of months one of our dogs became ill and needed veterinary intervention . Made a claim which was paid within a few days with no quibble Reviewed on: 30th July 2024

Have always paid out when fair and needed.

Have always paid out when fair and needed. Reviewed on: 30th July 2024

I feel reassured that I have great pet insurance at...

I feel reassured that I have great pet insurance at a reasonable cost. Reviewed on: 30th July 2024

Excellent service

I have had to claim a couple of times and they were very prompt with the repayment Reviewed on: 30th July 2024

On the face of it, you can find cheaper insurance....

On the face of it, you can find cheaper insurance, but our dog (Spud) means so much to us that we searched out the best. The Insurance Emporium has lived up to all of the reviews we assessed, and has continually provided us with overall excellent value for money over the past 5 years. Reviewed on: 30th July 2024

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