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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,993 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
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1%
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0%
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1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

I have never had a problem with the insurance

5
I have never had a problem with the insurance Reviewed on: 30th July 2024
Emma F's avatar
Emma F

Good value, easy to deal with

5
I had a horse with ulcers, who then had an accident and tore a tendon. Both claims were handled quickly and efficiently. The Insurance Emporium were very easy to deal with what was quite a stressful time for which I am very thankful! Reviewed on: 30th July 2024
Jo J's avatar
Jo J

Pet insurance claim resolved speedily

5
Quick and easy process for claiming on pet insurance. The process was straightforward for a first time claim. Would highly recommend based on this. Reviewed on: 30th July 2024
Janine H's avatar
Janine H

Highly recommended pet insurance

5
Easy to swap policy and make claims. Highly recommended for cat insurance. Reviewed on: 30th July 2024
Tina S's avatar
Tina S

Fast pay outs for all my vet bills

5
Fast pay outs for all my vet bills, and very sympathetic staff when my dog recently passed away. Would recommend and will use them again in the future Reviewed on: 30th July 2024
Holly Rivers's avatar
Holly Rivers

We have serveal policy’s with the emporium they have...

5
We have serveal policy’s with the emporium they have always been easy to contacted paid out on time and have been fantastic the 8 years I have used them for customer service very friendly Reviewed on: 30th July 2024
Emma 's avatar
Emma

Nice comapny and people to deal with

5
Always renew as cant beat quote and they paid out without issues when we did have an medical emergency with our cat. Reviewed on: 30th July 2024
Martin's avatar
Martin

Excellent customer service prompt to deal with queri...

5
Excellent customer service prompt to deal with queries and value for money Reviewed on: 30th July 2024
Louise M's avatar
Louise M

The Best Insurance Company I've Been With

5
I've had three dogs insured with The Insurance Emporium and they have never failed to stand by their policy terms and have assessed and reimbursed me for Vet fees in a very timely manner. Never any stress and any queries that I have are addressed rapidly and with clarity. Reviewed on: 30th July 2024
Jo G's avatar
Jo G

excellent customer service

5
Very good customer service and excellent website. Handled my claim efficiently. Reviewed on: 30th July 2024
Pete nieschmidt's avatar
Pete nieschmidt

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