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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Made a claim

We only recently switched provider having been through various comparison sites. Matched a product whichever suited our needs at a very competitive price. Unfortunately within a couple of months one of our dogs became ill and needed veterinary intervention . Made a claim which was paid within a few days with no quibble Reviewed on: 30th July 2024

Have always paid out when fair and needed.

Have always paid out when fair and needed. Reviewed on: 30th July 2024

I feel reassured that I have great pet insurance at...

I feel reassured that I have great pet insurance at a reasonable cost. Reviewed on: 30th July 2024

Excellent service

I have had to claim a couple of times and they were very prompt with the repayment Reviewed on: 30th July 2024

On the face of it, you can find cheaper insurance....

On the face of it, you can find cheaper insurance, but our dog (Spud) means so much to us that we searched out the best. The Insurance Emporium has lived up to all of the reviews we assessed, and has continually provided us with overall excellent value for money over the past 5 years. Reviewed on: 30th July 2024

Great customer Service

Claims settled in good time. Pleasant and helpful staff. Reviewed on: 30th July 2024

Very easy to deal with and good value for money

Very easy to deal with and good value for money Reviewed on: 30th July 2024

I have never had a problem with the insurance

I have never had a problem with the insurance Reviewed on: 30th July 2024

Good value, easy to deal with

I had a horse with ulcers, who then had an accident and tore a tendon. Both claims were handled quickly and efficiently. The Insurance Emporium were very easy to deal with what was quite a stressful time for which I am very thankful! Reviewed on: 30th July 2024

Pet insurance claim resolved speedily

Quick and easy process for claiming on pet insurance. The process was straightforward for a first time claim. Would highly recommend based on this. Reviewed on: 30th July 2024

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