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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent

very professional and excellent service Reviewed on: 11th August 2020

Very quick and painless claim

Had to take one of our dogs to a specialist vet who didn’t deal direct with our insurance company so I had to pay up front. The Insurance Emporium dealt with the claim really quickly so I wasn’t out of pocket long Reviewed on: 11th August 2020

Poor

Excess was expected obviously but for a claim on a puppy of 4 months old to have several hundreds of pounds not reimbursed when you are told each single claim is up to a certain amount. Would not recommend and this was not the cheapest either Reviewed on: 11th August 2020

Great service

No quibbles over payout for my horses injury, kept informed. Reviewed on: 10th August 2020

Fair dealings

After a worrying time with our dog needing two surgical procedures in quick succession we were pleased with the fair payment of costs and the fact that our renewal premium was not hiked astronomically as we have experienced with other main stream insurers. Professional service delivery. Reviewed on: 10th August 2020

Quality insurance at an affordable honest price

Good customer service Prices are reasonable Tiered pricing according to level of cover Clear indication of what is and not covered Reviewed on: 10th August 2020

Does what I need it to do

Great value peace of mind insurance Reviewed on: 9th August 2020

Competitive

It was easy to purchase this pet insurance. The price was competitive. Thankfully, I haven't had to use it yet, but it seems like comprehensive cover. Reviewed on: 9th August 2020

Fantastic service from a brilliant , caring , excellent company

We have had the most fantastic service from The Insurance Emporium. Our 7 year old dog woke up with paralysed rear legs in January this year which was a frightening and devastating experience. He needed emergency surgery for spinal decompression. The Insurance Emporium were just amazing. The specialist vets liaised with The Insurance Emporium directly and we were only required to pay the excesses required. The surgery was very expensive and we needed lots of aftercare and hydrotherapy but it was all covered by the Insurance. We have a lifetime policy and the cover amount renews every month so we had complete peace of mind. Whenever I contacted The Insurance Emporium the staff were so helpful and caring. They were able to explain exactly how everything was calculated and what was covered. In fact I had to contact them during Lockdown and the member of staff was working from home and was still able to access my account and provide me with a refund which was owed remotely !! I can not recommend this company highly enough. We have 2 dogs and have had various Insurance Companies over the years but will always stay with The Insurance Emporium for their fantastic service and customer support. Peace of mind is so important when faced with a pets illness or injury and you don’t realise how important that is until faced with it. Thank you The Insurance Emporium for the brilliant and amazing service you provide and you deserve the recognition and awards !! Reviewed on: 9th August 2020

Horse and dog insurance

Claim for very complicated horse problem, a few hiccups but sorted out well. Dog insurance very straight forward. I had a few hefty bills very soon after taking out the policies! Paid up without to many hassles and very happy that I took at insurance with this company. The only downside is the exclusions after a claim, but from past experience that happens with all insurance companies! Overall service has been very good. Reviewed on: 8th August 2020

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