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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Very efficient , caring and the claim was settled quickly

Our elderly cat, Boris, became unwell and we made two claims this year. Sadly he had to be put to sleep in July. Both claims were dealt with efficiently and when I communicated with the staff over phone and via email , communication was excellent , they were very caring and the claim was settled quickly Reviewed on: 31st July 2020

Affordable pet insurance and great customer service

My claim was dealt with quickly and easily Reviewed on: 31st July 2020

Professional

I wanted a pet insurance plan for my greyhound, Emporium were so professional in giving a quote and explained everything very carefully to ensure I was properly covered. Definitely one of the best insurers around. Reviewed on: 31st July 2020

Very helpful and well priced

very good insurance for my horse good cover and well priced Reviewed on: 31st July 2020

Simple, effective & supportive

We have been with the company (that was once E&L Insurance) for nearly 11 years. In this time we have had great support & understanding. It has always been easy to simply obtain a quote for a new horse online & then discuss any issues if they have arisen. Over this period we have had much support with investigate stomach ulcers & sadly having to deal with an extreme case of surgical colic. The experience was so traumatic (& made worse for the fact that it was just before Christmas, so members of staff from our veterinary practice & the insurance company were due to be on annual leave). If it had not been for the support we received, I do not know how we would have found a way through? I would highly recommend the service of the Insurance Emporium & thank them for their continued support & care. Reviewed on: 31st July 2020

Quality

I find professionalism with a quality product at an affordable cost Reviewed on: 31st July 2020

Easy to set up

It's my first time having dog insurance, hears hopping I don't have to use it...... Reviewed on: 31st July 2020

An absolute winner!

The Insurance Emporium are a brilliant company. Professional, efficient and the thing I love the most ‘personal’. When you call you speak to a ‘person!’ Not automated, an actual human being, who, each time I have called are polite, knowledgeable and helpful. I wouldn’t go anywhere else for my pet insurance! Reviewed on: 31st July 2020

Friendly, easy to speak to a human

Renewals are easy as too is any questions. You're not on hold for long periods of time and you dont have to go through long automated processes. I've recommended to a friend. Reviewed on: 31st July 2020

Very happy with service

Quick, efficient and a good price to cover my dog. Claim I had was sorted with no hassle and payment was received quickly at the vets. Definately would recommend. Thank you. Reviewed on: 31st July 2020

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