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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Prompt, efficient, understanding, friendly

Without the financial help - without question - I have no doubt my dog would be put to sleep by now. The Insurance Emporium covered virtually all the costs associated with getting revolutionary stem cell treatment for arthritis and elbow dysplasia. I cannot thank them enough. Stay Safe everyone. Reviewed on: 31st July 2020

Very easy to deal with

I was given a leaflet to insure my wedding dress when I bought it in 2019, we decided to get our whole wedding insurance cover with The Insurance Emporium . Unfortunately due to COVID-19, we were forced to postpone our wedding until next year. The Insurance Emporium were easy to contact, friendly to deal with, and super simple to move our policy onto next year. Happy customer! Reviewed on: 31st July 2020

Very professional

Easy to set up, good price and clear communication Reviewed on: 31st July 2020

Fast response to claims

Good customer service and fast payments from claims Reviewed on: 31st July 2020

Needed an upgrade

Easy to upgrade, stress free and amazing customer service. Simply supreme. Reviewed on: 31st July 2020

Restored my faith in insurance companies - number one insurer without a doubt!!

Unfortunately we had to use our insurance cover this year as our dog became very poorly and needed emergency treatment and an operation. The process was smooth and very simple, there was no haggling to try and get out of paying etc, our vet submitted the bill and it was paid within a matter of days, no questions. As soon as I realised I had to make a claim, I was more than worried as we could not afford the vet bills, and based on previous insurance experience, I didn't hold out much hope.... My nerves were put at ease, sympathetic staff on the phones and very knowledgeable - totally restored my faith in insurance companies. I have recommended The Insurance Emporium to many friends and family and will continue to do so! They saved my dogs life and for that I'll be forever grateful! Reviewed on: 31st July 2020

Pet insurance

I insured my beautiful cat Skippy with the Insurance Emporium after receiving a very favourable price even though he was an elderly cat around 14. The second years premium was a bit more than I expected and when I questioned it, they reduced it which I was very happy about. Sadly Skippy became very poorly in November 2019 and died in December 2019. The Staff at the Insurance Emporium offered their condolences which made me feel valued as a customer. I made a claim and was very happy and surprised at how much I received to cover vets fees, even though I had only been with the company for around two years. I would certainly recommend them to family and friends. Reviewed on: 31st July 2020

Satified customer and looked after family pet dog

Initially went with The Insurance Emporium based on cost. Was very happy that they don't seem (unlike their competitors) to penalise loyalty. When it came to a claim the paperwork was easy for the vet to deal with and we are happy with the insurance and cover going forwards. Reviewed on: 31st July 2020

Great Provider and customer service

Whenever we need clarity it is always easy to contact you and the information is provided clearly and in terms that we completely understand- no jargon. Reviewed on: 31st July 2020

Excellent Service

Very polite service over the phone but most impressed with the speed at settling claims. Absolutely excellent. Have recommended the Insurance Emporium to other family members who have now insured pets with them. Reviewed on: 31st July 2020

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