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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Excellent experience

Brilliant company no fuss great value pet insurance, I have made several claims all have been paid out within a few days with no issues and claiming is easy too. Reviewed on: 31st July 2020

Amazing insurance company

My little pony had laminitis and I put in a claim and they were kind compassionate and so helpful these guys are a million steps in front of any other insurance company’s. Didn’t mess about all information was clear they paid for her to have her treatment and kept me up to date with all payments being made and sent me an update information to state she would no longer be covered after the 12 months which I appreciated. They even then gave a 90 day extension due to Covid and I was so greatful. I would recommend them all day long and I don’t want to change insurance company’s because no one even the top company’s come close to the way these guys treat you and handle your claim. They truly are amazing they were always on hand due to Covid when others just switched off. Both the company and its staff deserve an award and a holiday. Thank you so much for what you did for Twix as she wouldn’t of survived and been thriving this year..... thanks guys much love and hugs. Meanie & Twix X Reviewed on: 31st July 2020

Excellent service!

Excellent service and quick refunds - Thankyou! Reviewed on: 31st July 2020

The Insurance Emporium - Brilliant

The Insurance Emporium have been very easy to deal with and their prices are very competitive. Reviewed on: 31st July 2020

Great value and service

I insure both my dogs with Emporium, they are very helpful even during lockdown. Very competitive on price too. Reviewed on: 31st July 2020

Very Pleased

Over all a very good experience, Very helpful Reviewed on: 31st July 2020

Claim procedure

Had to recently make a claim and spoke to Sean who was very helpful, friendly and knowledgeable towards my request. Made the whole experience stress free and easy Reviewed on: 31st July 2020

Great insurance team easy to deal with straight forward and helpful

My dog Luna, beagle cross poodle managed to get herself into mischief, which sadly resulted in her needing urgent medical care and treatment. this was extremely stressful. emporium team was so helpful which was a blessing as at the time I was so anxious and worried Luna fully recovered from her disastrous adventures and working with Emporium animal insurance team was all smooth running , Big Thank you to you all Reviewed on: 31st July 2020

Very comPETitive rates

I have good experience in using The Insurance Emporium for Pet Insurance Reviewed on: 31st July 2020

Excellent VFM

Excellent VFM. Can't be beaten. Reviewed on: 31st July 2020

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