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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great price for a great service

I have switched to the Insurance Emporium for pet insurance as it offered better, more tailored service. Reviewed on: 30th July 2020

My pet

What can I say I was so happy that my dog marley life was saved because of emporium they took care of everything my best pal is now back by my side thank you so much Reviewed on: 30th July 2020

Always been positive

Have had to claim and was a very positive experience, will be staying with company Reviewed on: 30th July 2020

Best insurance

Quick answer to my claim very helpful and guaranteed money return to you! Thank you Emporium Insurance. Reviewed on: 30th July 2020

Helpful staff

I’ve never made a claim but both of my dogs are insured with Insurance Emporium. Whenever I’ve had contact with them staff have been friendly, polite and very knowledgable. UK based call centres are a huge bonus too. Reviewed on: 30th July 2020

No other pet insurance comes close

We changed to Insurance Emporium when looking for a new pet insurance company as weren't happy with our old one. I'm so pleased we changed! One of our dogs became very poorly. Insurance Emporium was compassionate and understanding in knowing we were worried both about him, and the huge vet bill, which they paid without a quibble. I would definitely recommend Insurance Emporium as they are there when you need them most, and also have low premiums with excellent cover. We'll certainly never go anywhere else. Thank you very much Insurance Emporium. Reviewed on: 30th July 2020

Excellent value for money

Great coverage for our pet who unfortunately had allergy issues and frequent visits to the vet. Always extremely quick to issue money post treatment. Really pleased! Reviewed on: 30th July 2020

Happy to Recommend

I used to be loyal to another pet insurance provider, by costs rose year on year as my dogs grew older. As soon as they were over 9yrs old, The costs were so high that We were driven to look elsewhere. The Insurance Emporium was recommended by friends and their prices for older dogs were excellent. You never want to have to claim, but when one dog fell ill, making an online claim was quick and easy, and they paid promptly without the need to question or confirm details. We were very impressed and are happy to recommend pet insurance from them. Reviewed on: 30th July 2020

Transparent and competitive

Compared to the pet insurance I was offered via the cat rescue home, The Insurance Emporium costs and cover outdo it. The ease of taking out a policy and the user friendly web site convinced me to insure with them. Reviewed on: 30th July 2020

Expedient and understanding

When my pony was suddenly and inexplicably I’ll, followed by losing her on the operating table, my claim was dealt with sympathetically and as quickly as possible. Which was appreciated. Reviewed on: 30th July 2020

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