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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

straight forward Inurance with The Insurance Emporium.

We have had insurance for our two cats with The Insurance Emporium for years now and they have been very supportive: I would say excellent value and always process the claims quickly with minimal fuss: Reviewed on: 30th July 2024

Any time I had a question the staff on the phone wer...

Any time I had a question the staff on the phone were quick to respond and very friendly Reviewed on: 30th July 2024

Highly recommended

Great customer service, prompt response and hassle free claims. Reviewed on: 30th July 2024

Excellent Customer Service

They are competitive on pricing and the customer service is excellent. Reviewed on: 30th July 2024

I have not yet made a claim

I have not yet had to make a claim so I cannot comment on their claim service Reviewed on: 30th July 2024

Great insurance beat any other provider I Recommend

Great insurance premium beat any others for same cover thankyou very much I have 7 policy with this company 5 cats & 2 horses I Recommend Reviewed on: 30th July 2024

Help when I needed it most

My labrador got sick with Aspergilliosis and because I had a lunar policy he went on to live a few years longer. Without them I would have lost my boy much earlier as his treatment was thousands of pounds. My renewal didn't go up by much either. I will be forever grateful to them for giving him the gift of a good quality of life. Reviewed on: 30th July 2024

The best company

We insured our cat, very convenient service, great price. Reviewed on: 30th July 2024

Excellent customer service

On the few occasions I have had to call them the staff have always been friendly ams helpful. I haven't needed to make a claim as yet. But I know that their standard of service has been excellent so far. Reviewed on: 30th July 2024

My experience was really ease full.

My experience was really ease full. I felt the customer services were helpful and calm. Reviewed on: 30th July 2024

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