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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Efficient and friendly service

I had to make a claim for a pet and it was dealt with quickly and sympathetically I couldn't fault them. Reviewed on: 30th July 2020

Very easy and lovely customer service

After needing some pet insurance, I heard about Emporium and all the awards and reviews they had which sounded amazing. It was really easy to set up and the customer service was excellent. Reviewed on: 30th July 2020

Ery helpful staff and helped me sort jason insurance out

When sorting jason insurance I had nothing but the best people helping me sort out the best one suitable for my jason Reviewed on: 30th July 2020

Brilliant

Very pleasant good customer service Reviewed on: 30th July 2020

Best value insurance

After shopping around this was the best cover for my aging cat Reviewed on: 30th July 2020

Very Pleased

Great value insurance. Have paid out when required. Overall very pleased Reviewed on: 30th July 2020

Wonderful Service

My kitty got very sick not long after I switched to The Insurance Emporium (they quote was far cheaper than my renewal with PetPlan), and they were asolute marvellous! Working with the vets to do direct claims, as his treatment was very expensive. They made a very stressful situation much easier. Would highly recommend Reviewed on: 30th July 2020

cheap reliable cover

although i have not had to claim i always go for the insurance emporium because they are always excellent value for money Reviewed on: 30th July 2020

Great policy

Really pleased with the service provided. Have all my animals insured with them. Reviewed on: 30th July 2020

Very satisfied

Sadly I needed medical treatment for my spaniel that involved an operation. I was supported through the claim process and reimbursed quickly. Good customer service, efficient and caring Reviewed on: 30th July 2020

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