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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great customer service.

Always able to get to speak to an advisor without being on hold for hours, good range of cover at an affordable price. Reviewed on: 30th July 2020

Great pet insurance at an great price

Great pet insurance at an great price Reviewed on: 30th July 2020

Excellent quick friendly service

Insurance emprorium have always been friendly when talking to them on the phone, making a claim is also stress free Reviewed on: 30th July 2020

Top Quality

Absolutely first class when we made a claim for our Sphynx cat. Couldn’t recommend them more Reviewed on: 30th July 2020

Not penalised after claim

We have two pets insured with The Insurance Emporium - a young one and an older (senior) one. To our surprise we needed to make a claim on the young one (one year old). The total claim was just short of £5000 and we expected the premium to rise in the next year. Amazingly the premium actually reduced a little the following year. Brilliant! Reviewed on: 30th July 2020

Great insurance with not a big price tag

Really impressed with my policy and have recommended to all my horsey friends as you can tailor your package to suit yours and your horses needs Reviewed on: 30th July 2020

Efficient claim process, hassle free and fast payouts

My dog has had a tough few years in her young life and Emporium have dealt with all the claims fast and efficiently. This took away a lot of the stress so we could focus on the recovery of our lovely dog! Thank you Emporium! Reviewed on: 30th July 2020

Would strongly recommend The Insurance Emporium

Very good service and competitive rates. Telephone queries re dealt with efficiently and with a sense of humour. Lovely staff. Reviewed on: 30th July 2020

Fast, efficient, did not rip me off...

Our poor dog had to have her leg amputated. The insurance was paid quickly and unlike so many other insurance companies we have been with in the past did not hike up the premium afterwards... Reviewed on: 30th July 2020

Simple, quick and easy

Insured all 3 of my horses with them, and have rang up and made changes or added new one. Process has always so simple and easy with the guys on the phone. Brilliant discounts as a new customer when first joined and quick to do online. Reviewed on: 30th July 2020

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