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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

A happy customer

I have a pet insurance with The Insurance Emporium. My pet is in good general health and I did not except to need to use the insurance for anything else except a peace of mind. Last month I had an emergency with my pet. The Insurance Emporium dealt with my medical bill claim quickly, for which I am thankful. Reviewed on: 10th July 2020

Frank

Brilliant service claim through within days. Reviewed on: 10th July 2020

It was quick and easy to do

it was not so painful to do it was Quick and not many questions Reviewed on: 10th July 2020

Pet Claim

Straightforward and easy to deal with - happy with the process and the outcome Reviewed on: 9th July 2020

Fantastic service and communication

Excellent communication and lovely staff who are very helpful. Kept informed throughout. Reviewed on: 8th July 2020

Fantastic service

I made a claim for an operation my dog had. The claim was dealt with speedily all the way through, from a confirmation of receipt of claim on the day it was sent by the vets, through to an email a few days later detailing payment of claim and then payment a few days later. This is the second time we've had to claim from them and the process has been smooth and stress free both times. Reviewed on: 8th July 2020

Brilliant

They have been brilliant with my claim for my horse. Really strait forward and really quick. Reviewed on: 8th July 2020

Excellent Claims Service

The handling of my claim was quick and efficient. Reviewed on: 7th July 2020

Super-fast & great communications

I recently made my 2nd claim in 3 years as a happy pet insurance customer. My poor pup bit off more than he could chew quite literally when he stole a raw lamb leg bone from the food waste bin! Long story short, he was very lucky to survive a 4-hour, 3 vet operation to remove the bone from his oesophagus via his stomach! Due to the nature of the op, and having his stomach open for 4 hours he required 6 days veterinary hospital care (huge risk of peritonitis). Obviously the bill was huge and after the stress of his near death experience I was pretty terrified about making a claim. The forms are easy to download and complete, vets completed their section and submitted. There were two separate vets involved (due to the hospital). Insurance Emporium emailed me when each form was received, processed the claims without delay and again emailed me to explain my claim outcome. We had gone over the hospitalisation limit, this was carefully explained. The excess was really reasonable and the payment of monies to my account super quick. I’m so pleased to have found and chosen these guys! I’m now a very loyal customer- I think it helps that they understand genuine claimants and that we’ve probably already been through a hellish time! Also, come across as genuine animal lovers! A five-star firm - wish them every luck! Reviewed on: 7th July 2020

Excellent service

The whole procedure was dealt with quickly and efficiently. The paperwork was clear and concise and we received our payments without any difficulties. Would happily recommend. Reviewed on: 7th July 2020

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