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The Insurance Emporium: Pet insurance reviews

4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Always friendly ,knowledgeable and helpful when you...

5
Always friendly ,knowledgeable and helpful when you need to ask a question. Claims are paid swiftly. Reviewed on: 30th July 2024

Kind and friendly service

5
Always readily available by phone. Claims settled promptly. Kind and friendly service Reviewed on: 30th July 2024

Very easy to find the right insurance for out kittens.

5
Very easy to find the right insurance for out kittens. Reviewed on: 30th July 2024

Does what it says on the tin.

5
Does what it says on the tin. Efficient and friendly service. Reviewed on: 30th July 2024

Fantastic customer service and excellent value polic...

5
Fantastic customer service and excellent value policy and price in today's market. Nothing else compares, would highly recommend! Reviewed on: 30th July 2024

Fair prices

5
Not had to claim BUT price rises kept sensible so stayed with them year on year Reviewed on: 30th July 2024

Easy to communicate with and fast response

5
Easy to communicate with to get a quote and when you need to make a claim you just print off the paperwork fill it in get your vets to fill in the rest and The Insurance Emporium either put it straight into your bank or send a cheque, so very simple Reviewed on: 30th July 2024

Fantastic

5
We have made a number of claims and they have always been fantastic, keeping us up to date with the process of claim and once they have made a pay out. Reviewed on: 30th July 2024

Great service and products

5
I've been a customer of The Insurance Emporium for several years, and have always found their pet insurance offering to be generous, value for money and offering peace of mind. Their customer service has been excellent when I have spoken with them, and they are an insurer that I would absolutely recommend to anyone. Reviewed on: 30th July 2024

Why you need Pet Insurance.

5
Our three legged ShiTzu got run over in the local park of all places but the vets never gave up and healed her. If the Insurance Emporium had not paid the bills so promptly we would have lost our Pet. Insurance is a must and the Insurance Emporium is a must. Reviewed on: 30th July 2024

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