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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Hats off to an insurance company that suits me.

Simple online set up, clear navigation through the policy....short and straight to the point. Easily beats it’s competitors on price for comparable cover. Cliched the deal for me. Reviewed on: 23rd June 2020

Amazing Customer Service

These days it isn't easy to find a company that actually cares. Customer service is top notch which is lacking these days in almost every company. All I can say is Well done and keep doing the great job! Reviewed on: 23rd June 2020

Great Insurance Company

Never had to claim on any insurance previously but sadly had to claim on my pet insurance several weeks ago. I was dreading the claims process as I'd heard on forum posts of people who had a nightmare when making a claim. Well the process was smooth from start to finish and hugely exceeded my expectations Reviewed on: 22nd June 2020

Very efficient claim process

Making a claim was very straightforward, with payment processed very quickly. Reviewed on: 22nd June 2020

Easy claim during difficult times!

First time our cat become ill on first day of UK lock down! Never had to us pet insurance before but they made it so easy and very understanding during difficult time for us and them and the vets with how we could all operate. Amazing service and first class speedy of support. Claim went on for 3 months during lock down but no issues at all! Excellent and thank you from us and our Cat Jasper who is now much better! Reviewed on: 22nd June 2020

Brian

Brian required BOAS surgery. Thinking 1 day in the animal hospital would suffice, I was wrong. There was a pre-op and check over, then the operation itself. After Brian came home he then developed a lung infection and returned to the animal hospital for 5 days. All in all, there were 3 separate claims submitted to The Emporium. Each claim was dealt with extremely quickly, the money forwarded directly to the hospital. There was only a small shortfall (excess and a couple of extras), but I only had to put approximately £230 towards the 3 claims which far exceeded the original estimate and totalled approximately £3200. Made up with the service and would strongly recommend The Emporium. I am usually very untrusting of insurance companies, worried about the small print and complicated clauses, but certainly not the case with The Emporium. Thankyou. Reviewed on: 9th October 2019

Efficient, Compassionate and Professional

My experience with the Insurance Emporium has been very positive, despite our circumstances being very sad. Our family dog was rushed into hospital and subsequently referred to a specialist, meaning we had to submit two claims for insurance payments. These were processed and paid within three weeks of admission/submission. Unfortunately, our dog died soon after his hospital stay. The customer advisers I spoke to were very helpful and sympathetic. I was touched by the personal letter of condolence we received when I cancelled our insurance policy. I will certainly use Insurance Emporium for my next pet when the time comes. Reviewed on: 22nd September 2019

Great Company

Easy to speak to someone in person. Issue mostly resolved. Payment prompt. Reviewed on: 18th September 2019

Claim experience

I had to make a claim recently for my dog that had developed a limp and have been really impressed with the service . It was a direct claim so vet submitted the claim and it was paid out within about a week. I had a message confirming receipt of claim form and then another one confirming payment to the vet had been made . Really good service , very impressed. Thankyou Reviewed on: 16th September 2019

Pet Insurance

Helpful and friendly customer services staff. Reviewed on: 16th September 2019

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