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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Very helpful staff.

Very helpful staff. Dealt with my issues straight away. Reviewed on: 19th July 2024

Good insurance backed up with helpful customer service.

Straightforward claims are easy to submit, print out the form, fill it in, take it to your vet and they do the rest. Using the helpline is a blessing, if you have a problem or query, I have always received friendly and helpful advice. Reviewed on: 19th July 2024

Pet Insurance

We have Pet Insurance for our dog. The policy covered emergency surgery and covers his ongoing rehabilitation, acupuncture and laser therapy. Customer service is always helpful and efficient whenever I have to call them. The policy is not cheap but it's still competitive and it gives us peace of mind insuring with a reputable insurance company. Reviewed on: 19th July 2024

Great pet insurance

I have had 4 dogs insured with them and the claims have all been settled quickly. The cover they offer is greater than others I have looked at. Reviewed on: 18th July 2024

Super insurance providers

Whenever I've phoned and had a question about something the person on the other side is always very polite and helpful. Also very knowledgeable which helps. Reviewed on: 17th July 2024

Just claims so easy.

Just claims so easy. Which is what we have insurance for. We don't need hassle when our pet friends are sick. Reviewed on: 17th July 2024

Great insurance for my dogs

Have been with this company for over 8 years and have had 4+ policies for my dogs. Amazing company, claim process is super easy. Customer service is fab! Cannot fault them Reviewed on: 17th July 2024

Their fees are exceptionally reasonably

Their fees are exceptionally reasonably and their staff are very helpful and easy to get hold of. Reviewed on: 16th July 2024

No quibble and speedy claim

Had to make a claim this year and it was all paid and handled via the insurance and the vets. Very efficient and no quibble payout. staff always friendly and helpful on the phone and easy to get through and speak to real people. Reviewed on: 16th July 2024

Supportive, reassuring and informative!

We made a claim for an injury to our pony and The Insurance emporium were supportive and informative through the process. We felt reassured that we could provide the best veterinary and physio treatment for our pony and that almost all of the costs would be covered. This left us to care for her and focus on her wellbeing without having to worry too much about how or whether we would be able to pay for her treatment. Thank you The Insurance Emporium! Reviewed on: 16th July 2024

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