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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.68
Based on 5,996 reviews, last reviewed 23rd Sep 2026
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026
Emily Hughes's avatar
Emily Hughes
Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024
Eric Hamilton 's avatar
Eric Hamilton

Always friendly and helpful and easy to deal with.

5
Always friendly and helpful and easy to deal with. Reviewed on: 14th July 2024
Gary K's avatar
Gary K

New customer

5
I have only just signed up to them but the premiums are very reasonable with good terms. Reviewed on: 14th July 2024
Anna K's avatar
Anna K

All I have to do is pick up the phone or sent an ema...

5
All I have to do is pick up the phone or sent an email and iv got the help I need you can’t ask for better ! Reviewed on: 14th July 2024
JD's avatar
JD

Really good value for money and easy to claim.

4
Really good value for money and easy to claim. However, disappointed in how much I recently received after a claim. Reviewed on: 14th July 2024
David A's avatar
David A

Great customer service

5
All contact I have had with staff over the phone has been excellent. Everyone was polite, friendly and knowledgeable. Reviewed on: 13th July 2024
Erin F's avatar
Erin F

Great customer service

5
We have been with them for a number of years and now have 3 pet policies with them. Customer service is excellent and they are great value for money. Claims are now settled in a very timely manner too. Reviewed on: 13th July 2024
Wendy C's avatar
Wendy C

Superb service when my dog tore his cruciate and did...

5
Superb service when my dog tore his cruciate and didn't exclude or raise cover mid policy Reviewed on: 13th July 2024
Nichola B's avatar
Nichola B

We recently updated our 4 pets insurance policy and...

5
We recently updated our 4 pets insurance policy and The Insurance Emporium definitely proved to be the best for one dog! Reviewed on: 13th July 2024
Linda Preston's avatar
Linda Preston

Well worth using

5
Easy to deal with. No issues in getting money paid to vets or to us. Easy to see what is included and excluded. Decent price. Reviewed on: 13th July 2024
Mark R's avatar
Mark R

Lovely people to deal with.

5
They are lovely people to talk to and listen to you. I have never found them to be anything but courteous and professional whilst remaining “human” Reviewed on: 13th July 2024
Brenda Bewick's avatar
Brenda Bewick

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