Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Support R us . . .

Have always been competitive value, given the personal touch and very supportive as our pets are our family. Reviewed on: 10th July 2024

Great service recent claim settled very quickly and...

Great service recent claim settled very quickly and easy to do Reviewed on: 10th July 2024

Well priced for the cover included!

I haven't had to claim luckily, but it's well priced for a good range of cover! Reviewed on: 10th July 2024

Always pay out quickly and very helpful customer ser...

Always pay out quickly and very helpful customer service. All staff are polite and friendly on the phone. Easy to access all files and documents on the website, wait times if I need to talk to an advisor are never too long. Reviewed on: 10th July 2024

A****** Customer Service

Their customer service team are extremely friendly and helpful. They don't try to upsell, just give you all the relevant information you need and the decision is down to the individual. Very positive experience. Reviewed on: 10th July 2024

Claims have been settled quite quickly and have had...

Claims have been settled quite quickly and have had no reason to fault the experience I have had . Reviewed on: 10th July 2024

Highly Recommended.

Unfortunately our dog broke his leg and has required lots of treatment, The Insurance Emporium have been brilliant and always paid out, in good time, to our vets. The few times I have had to contact them by phone/email, they have responded quickly, clearly, and professionally. I would not hesitate to recommend them to my friends and family. Reviewed on: 10th July 2024

So far so very good

I haven't had to call on the insurance yet, but it was easy to sign up for my pets' insurance as recommended by moneysavingexpert.com and when I had a query they got back to me very quickly and pleasantly. Reviewed on: 10th July 2024

Good cover, good price, lovely customer service!

Good cover for a good price. I accidentally missed my renewal so when I called later that day, the lady over the phone was quick and efficient at reinstating my cover! Reviewed on: 10th July 2024

Very quick response times, and great value for money!

Very quick response times, and great value for money! Reviewed on: 10th July 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from InsureandGo 0.00 from 0 reviews
Pet insurance
from Frank Pet Insurance 0.00 from 0 reviews
Pet Insurance
from AA 4.00 from 1 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub