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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Fantastic customer service and competitive renewal p...

Fantastic customer service and competitive renewal price, everything from purchasing the policy to making a claim is easy and straightforward Reviewed on: 10th July 2024

Pet insurance

Pay out in good time give forms to the vets and it’s all dealt with for me Reviewed on: 10th July 2024

Won’t use any other pet insurance company

I have been with the insurance emporium since 2017, they supported my beautiful Alaskan Shepard through his ill health and he was able to live a happy life with the thanks to their support! He saved my life in 2016 and I was able to repay him with the insurance emporium’s support! They are amazing Reviewed on: 10th July 2024

Friendly helpful staff, reasonable premiums and when...

Friendly helpful staff, reasonable premiums and when I had to make a claim the process was trouble free. I couldn’t recommend them highly enough. Reviewed on: 10th July 2024

My dog has had ivdd twice and there was no quibble a...

My dog has had ivdd twice and there was no quibble about paying out. Reviewed on: 10th July 2024

My claim was settled quickly and efficiently

My claim was settled quickly and efficiently Reviewed on: 10th July 2024

I have 2 horses insured with emporium, I have had to...

I have 2 horses insured with emporium, I have had to make a claim on each horse, the first they paid out with no hassle and very helpful when going through the process. The second horse is a new claim that’s currently being assessed but so far they have been very helpful. It is so easy to see your policies online so you know exactly what you’re covered for. Reviewed on: 10th July 2024

Fantastic service with a claim

I had to put an ongoing issue through as a claim and the service was fantastic Reviewed on: 10th July 2024

Making a claim.

I had to make a claim. It was easy to download paperwork and money was paid quickly and easily once paperwork was completed by myself and vet. Reviewed on: 10th July 2024

Fantastic Service

I have had to make a claim on my insurance and they have been nothing but fantastic. I've had all my questions answered and the process was easy enough to follow. Reviewed on: 10th July 2024

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