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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

alway easy to deal with

always very easy to deal with competative and fair Reviewed on: 21st August 2024

Simple, reasonable, effective insurance for my dog a...

Simple, reasonable, effective insurance for my dog and horse. Website makes it straightforward. What’s not to like. Reviewed on: 21st August 2024

Vet fees for dog.

Claimed for treatment for ann injury my dog sustained from an attack by another dog. I had to submit a report of the incident but they paid out with no quibbles. Didn’t cover out of hours treatment unfortunately. Reviewed on: 21st August 2024

Never had a problem n claiming, nice people to talk...

Never had a problem n claiming, nice people to talk to Reviewed on: 21st August 2024

Easy to access website great value for money

Easy to access website great value for money Reviewed on: 21st August 2024

Easy to set up and understand, have only been using...

Easy to set up and understand, have only been using you for a while but all well Reviewed on: 21st August 2024

good service and punctual emails and correspondance

good service and punctual emails and correspondance Reviewed on: 21st August 2024

Very good VFM

Used them for 7 years. V good vfm. Reviewed on: 21st August 2024

Our claim was dealt with quickly and efficiently wit...

Our claim was dealt with quickly and efficiently with a minimum of paperwork which was important as my mother is elderly and easily confused. Reviewed on: 21st August 2024

Claims service terrible.

I had need to claim when the cat got bitten. The claims process is archaic involving the vet filling in printed forms and when I asked for help the customer service agent couldn't understand English. I won't renew this policy. Reviewed on: 21st August 2024

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