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The Insurance Emporium: Pet insurance reviews

4.68
Based on 5,996 reviews, last reviewed 23rd Sep 2026
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026
Emily Hughes's avatar
Emily Hughes

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Horse insurance

5
Both my horses are insured with The Insurance Emporium. I have had to make a claim for one of my horses. Whenever I have phoned, they have been incredibly helpful, they keep in touch and explained the whole claim process to me. Great communication and very helpful staff. Many thanks!! Reviewed on: 22nd August 2024

Great Customer Service

5
Easy online claim process. Online portal is great and easy to use. When I have had to call, friendly helpful staff who are happy to help. Great customer service. Reviewed on: 21st August 2024

Good value price and no steep increases

5
Great price and no steep increases Reviewed on: 21st August 2024

I have always had a straightforward experience with...

4
I have always had a straightforward experience with no faff or delays. Reviewed on: 21st August 2024

I have all my animals on this insurance

5
I have all my animals on this insurance Reviewed on: 21st August 2024

alway easy to deal with

5
always very easy to deal with competative and fair Reviewed on: 21st August 2024

Simple, reasonable, effective insurance for my dog a...

5
Simple, reasonable, effective insurance for my dog and horse. Website makes it straightforward. What’s not to like. Reviewed on: 21st August 2024

Vet fees for dog.

4
Claimed for treatment for ann injury my dog sustained from an attack by another dog. I had to submit a report of the incident but they paid out with no quibbles. Didn’t cover out of hours treatment unfortunately. Reviewed on: 21st August 2024

Never had a problem n claiming, nice people to talk...

5
Never had a problem n claiming, nice people to talk to Reviewed on: 21st August 2024

Easy to access website great value for money

5
Easy to access website great value for money Reviewed on: 21st August 2024

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