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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Easy to set up and understand, have only been using...

Easy to set up and understand, have only been using you for a while but all well Reviewed on: 21st August 2024

good service and punctual emails and correspondance

good service and punctual emails and correspondance Reviewed on: 21st August 2024

Very good VFM

Used them for 7 years. V good vfm. Reviewed on: 21st August 2024

Our claim was dealt with quickly and efficiently wit...

Our claim was dealt with quickly and efficiently with a minimum of paperwork which was important as my mother is elderly and easily confused. Reviewed on: 21st August 2024

Claims service terrible.

I had need to claim when the cat got bitten. The claims process is archaic involving the vet filling in printed forms and when I asked for help the customer service agent couldn't understand English. I won't renew this policy. Reviewed on: 21st August 2024

Super speedy, easy claim process.

Super speedy, easy claim process. Friendly, efficient customer service over the phone. Reviewed on: 21st August 2024

Brilliant service and quick, no quibble payouts

Brilliant service and quick, no quibble payouts Reviewed on: 21st August 2024

Always pay out quickly.

Always paid out quickly. Good communication Reviewed on: 21st August 2024

Very helpful on the phone when I had queries.

Very helpful on the phone when I had queries. Simple and straightforward process when making a claim which is when the quality of an insurer really matters. Reviewed on: 21st August 2024

Your insurance price stays reasonable

Your insurance price stays reasonable Reviewed on: 21st August 2024

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