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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Fabulous service and price, every year

Fabulous service and price, every year Reviewed on: 30th August 2024

Very helpful on the phone when I had queries.

Very helpful on the phone when I had queries. Simple and straightforward process when making a claim which is when the quality of an insurer really matters. Reviewed on: 21st August 2024

Your insurance price stays reasonable

Your insurance price stays reasonable Reviewed on: 21st August 2024

Friendly and helpful

We found out our dog had cancerous lump in his paw and the treatment he had was not covered by a lot of insurance companies. I contacted The Insurance Emporium and they we fantastic with us and everyone we spoke to genuinely seemed to care. There was no issue of the treatment being covered or payments made. Our insurance renewal also fell over this time and it was easy to deal with and they still covered all of his treatment. Reviewed on: 21st August 2024

Excellent service!

Easy and accessible to use. From getting a quote to starting a policy online is straight forward. Best money for value I could find for what I wanted on the market. I have had 2 horses insured with them for years and with both horses with different issues Emporium paid out both times, hassle free and user friendly! Reviewed on: 21st August 2024

Easily affordable insurance and good communication

Easily affordable insurance and good communication Reviewed on: 21st August 2024

Courteous.service throughout.

Our claim was handled courteously,efficiently and paid promptly, once it was established that the claim related to a rescue dog so it was not possible to provide 3 years health record.We were telephoned out of usual office hours to assure us that the claim would move forward immediately. Reviewed on: 21st August 2024

A very good comprehensive policy for our two dogs.

A very good comprehensive policy for our two dogs. Reviewed on: 21st August 2024

Great value for money

Prompt and polite customer service. Real value for money as well, so important, good cover options Reviewed on: 21st August 2024

Rosie & her seizures

My dog Rosie has seizures, so has to take regular medication. when I submit the claim for the medication it is always dealt with promptly & with good communication. Reviewed on: 21st August 2024

Quick service, easy to set up.

Quick service, easy to set up. Easy to make a claim Reviewed on: 21st August 2024

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