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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Insurance Emporium-Established, Efficient, Excellent,

Soot my beautiful male cat was badly wounded in a cat fight and had to under go surgery at my local vets. I had taken out insurance when he was a kitten thinking I probably wouldn't need it. Thank goodness I did. The operation cost over £1,000. Money that in the currant economical crisis I did not have to spare. The Insurance Emporium were wonderful. After playing the access, they promptly refunded the remaining balance in full. Customer service was excellent, keeping me uninformed at all stages of the claim. There was no disputing the claim, although my cat had to have several appointments post op. All costs were honoured, promptly and without query. I highly recommend this company to any responsible pet owner. Reviewed on: 9th July 2024

Amazing service.

So easy to claim and lovely staff took time to explain everything clearly. Excellent communication throughout. I couldn’t fault it! Reviewed on: 9th July 2024

Great product, supported by great service.

Great product, supported by great service. Reviewed on: 9th July 2024

Good cover at a reasonable premium.

Good cover at a reasonable premium. Reviewed on: 9th July 2024

Straight forward insurance

I’ve never had any problems with this insurance company. easy to navigate website and all forms are easy to find. Reviewed on: 9th July 2024

The helping hand during though times

I had an emergency with my little dog, I found help and quick advise, the claim process was easy and hassle free. Reviewed on: 9th July 2024

The website is easy to use, the customer service is...

The website is easy to use, the customer service is brilliant and the prices are fair and reasonable. Reviewed on: 9th July 2024

Been very easy from getting a quote and getting the...

Been very easy from getting a quote and getting the right cover. I don't have time to be comparing all the time and these give the best covet at the best price. Reviewed on: 9th July 2024

Claimed for my Yorkshire Terrier, bilateral luxatin...

Claimed for my Yorkshire Terrier, bilateral luxating patella surgery and, physio, hydro. Found both thier customer service and claims department are excellent. Knowledgeable and friendly and very helpful. Am always recommending them. Reviewed on: 9th July 2024

Insurance Emporium

Excellent service , reasonable prices Reviewed on: 9th July 2024

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