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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Claimed for my Yorkshire Terrier, bilateral luxatin...

Claimed for my Yorkshire Terrier, bilateral luxating patella surgery and, physio, hydro. Found both thier customer service and claims department are excellent. Knowledgeable and friendly and very helpful. Am always recommending them. Reviewed on: 9th July 2024

Insurance Emporium

Excellent service , reasonable prices Reviewed on: 9th July 2024

So helpful and considerate

Had to make a claim within the first month of cover - they never argued just helped me through the process. THEN our premiums didn't shoot up but were just s modest increase. Always show concern for our pets and ensuring we get the best treatment. Reviewed on: 9th July 2024

Excellent!

Super easy to use, processed claims and payments with no hassle Reviewed on: 9th July 2024

Good value pet insurance

Good range of cover to help manage costs to your budget. Excellent claims handling team and quick response within 2 weeks of submission. Reviewed on: 9th July 2024

Easy simple claim

I had to make 2 separate claims for my cats and the process was easy and simple,the claims were both paid swiftly with ease Reviewed on: 9th July 2024

Very good and priced company around.

When my previous cat was ill this company paid out very quickly with no problems, the most competitive pet insurance company for cats. Reviewed on: 9th July 2024

Still using after a year's

Easy to use website, quick insurance claim process and competitive renewal prices Reviewed on: 9th July 2024

No experience to share as yet

Thankfully, I haven't needed to make a claim on my insurance this year, but renewing was easy. Reviewed on: 9th July 2024

Great insurance team

Any claims that we have made have been processed without issue Reviewed on: 9th July 2024

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