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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Always straight forward and easy to make a claim.

Always straight forward and easy to make a claim. Only issue I have is the payment date I can’t change it to a more convenient date Reviewed on: 9th July 2024

Good customer service

The reason for the good is no one like to pay for something that they don’t use. However, we had to make a couple of claims for our pet and it was quickly dealt with. They originally queried a claim since it was classed as a new claim for the same thing and wojldn’t pay it, but soon sorted it out with the vets as a continuation. Reviewed on: 9th July 2024

Best price from several searched

Best price from several searched Reviewed on: 9th July 2024

Provided Lifetime Cover for my older cat, whereas Pe...

Provided Lifetime Cover for my older cat, whereas Pet Plan would not. Previous with Emporium for my previous cat, no quibbling, paid out no problem Reviewed on: 9th July 2024

Quick claim forms

I find once I have given my Vet the claim forms, they send them to the Insurance Emporium, then once then the finance has been paid into my bank Reviewed on: 9th July 2024

Friendly, professional, efficient service

When I contacted them they dealt with my problems quickly and efficiently and the payment was made to my vet and the specialist veterinary consultancy promptly. This kind of service is essential when a much loved pet needs attention and by dealing with this in such an informed and friendly manner it helped alleviate the stress of the situation Reviewed on: 9th July 2024

Great friendly company to deal with

Great friendly company to deal with Reviewed on: 9th July 2024

Very reasonable and trustworthy.

We researched a few insurers before we chose pet emporium, my daughter actually recommended them to us. We found the policy pretty straightforward and at a price we could afford. Reviewed on: 9th July 2024

The quote for my senior cat was way below what I was...

The quote for my senior cat was way below what I was paying elsewhere Reviewed on: 9th July 2024

Reliable, affordable and helpful.

I've been with The Insurance Emporium for a few years now to insure my pet cat Toby, and I can't recommend them highly enough. They're always helpful over the phone when I have a query. Submitting a claim is a simple process, and I've done this successfully many times now both through my local veterinary practice, where I paid up front and was reimbursed via bank transfer, as well as through a veterinary hospital, where The Insurance Emporium were able to pay the veterinary hospital directly for the insurance claim, which was a huge financial weight off my shoulders. I will definitely be sticking with The Insurance Emporium going forward and recommend them to other pet owners. They are affordable, reliable and helpful. Reviewed on: 9th July 2024

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