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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.91 (45 reviews)

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1.84

Based on 45 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

20%

4 star

71%

Latest highest rating:

5

Dependable, trustworthy, and efficient. Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

Latest lowest rating:

1

Still haven't had a small pot claim processed months... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks t... Read more Reviewed on: 28th April 2025

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Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (45)

Review of the The People's Pension, Workplace Pensions:

Still haven't had a small pot claim processed months...

Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Reviewed on: 28th April 2025

Withdrawal

On the 6 April I requested to withdraw part of my drawdown pension it took until the 19 April for them to decide they required proof of id which I emailed them immediately and to date 27 April I have not heard anything which I think is disgusting Reviewed on: 27th April 2023

Reply from The People's Pension Hi Gordon, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue ASAP so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Thank you. Response date: 28th April 2023

AVOID THIS PROVIDER

I am compelled to give this company a one-star rating, although I wish there was an option to rate them even lower. Their dishonesty knows no bounds - they have no qualms about inventing new procedures or fabricating false information just to move your funds to another provider. Despite my year-long efforts to transfer my funds, I have not made any progress. However, now that I have some free time on my hands, I am determined to lodge a formal complaint against them. Reviewed on: 11th April 2023

Reply from The People's Pension Hi there, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 12th April 2023

Cheap and trustworthy provider

I love this pension provider's low and fair fees. They do what's right for their members and are transparent. The website is easy to use with useful content, and the pension products are flexible. I really appreciate the "management charge rebate" Reviewed on: 10th April 2023

Reply from The People's Pension Hi Guillaume, Thank you for taking the time to leave a review and give us feedback. We use all comments to help improve our service for everyone. If there’s anything else we can do for you, please don’t hesitate to contact us. Response date: 12th April 2023

Pensions

Wow, I'm with this company, just recently signed up. Reading the reviews, well my faith in the company is floundering. I'm expecting a negative experience if I were to try and consolidate my pensions. People's pension, listen to your reviewer's, and build more trust and confidence. Don't seek to justify, seek to improve. Reviewed on: 26th February 2023

Reply from The People's Pension Hi Amanda, The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. You can find out more about us here - thepeoplespension.co.uk/about-us. Offering the best service, we can, is our top priority. We truly appreciate all feedback we receive and we’ll use your comments to help us improve our service. If you’d like to contact us further, please do so at [email protected] . Response date: 27th February 2023

Poor customer service

They held incorrect data provided by a 3rd party. I sent a copy of HMRC letter showing the correct details and they rejected the proof as it did not met there policy requirements. I rang them and they admitted there policy was flawed but refused to correct my details. They now want me to go through the complaint process which can take up to 8 weeks before it can be resolved. In the meantime my transfer out is being blocked which will most probably mean I will be financially disadvantaged. Which they feel is acceptable. Please do not use the company unless you do not need your pension income paid to allow you to pay your bills. Reviewed on: 21st February 2023

Reply from The People's Pension Hi Ian, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue further so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 27th February 2023

Best company ever

Professional , customer service. Recommend others as well Reviewed on: 18th February 2023

Reply from The People's Pension Hi Shams, Thank you so much for your kind review, we really appreciate it. Do get in touch if you have any further questions. Response date: 12th April 2023

Still waiting

I have filled in numerous forms as requested by them. I retired in November requested my pension pot before I retired and its now mid February still waiting and no contact from them for weeks. My other private pension has paid out, not quickly but its in my bank. I find proples pension are unresponsive, in no hurry to pay out what you and your employer have paid in. Would not recommend. Reviewed on: 17th February 2023

Poor Communication

I requested a withdrawal over three weeks ago. They emailed a question which I replied to and asked questions of my own. It took a further week before a reply. They now want all sorts of ID documents which they could have requested on my application. Very poor service and no consistency with point of contact. Reviewed on: 14th February 2023

Reply from The People's Pension Hi Mike, We’re very sorry you had such a negative experience with us. We’re required to perform a whole spectrum of controls and checks before claims can be completed. We are obliged to do so and our regulator demands it, and it’s the right thing to do. Regulators and providers alike exercise a very high level of caution when dealing with the claim of pensions. The process cannot be rushed and we must ensure that everything is present and correct. We must have, for example, all the completed paperwork and documentation that’s been asked for. This protects you, and us, from financial fraud. We urge you to contact us at [email protected] and a member of our team will be on hand to talk with you Response date: 27th February 2023

B&CE The Peoples Pension Warning stay clear of these cowboys

Warning do not, I repeat do not have anything to do with this company, they will not pay out your pension They will make you jump through hoops and make every excuse not to pay your money. Transfer your money to another reputable pension provider ASAP. look at all the negative reviews not just on here also google. Reviewed on: 11th November 2022

Reply from The People's Pension We regret to hear about your negative experience with us. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 11th November 2022

Take your money is mission impossible.

I am waiting 4 weeks and still didn't get money. Afer 4 weeks and my calls they sent email to proof my bank and address. I have sent bank statement and after a few days again email to proof address which was already on statement. After any email contact they have 7 to 10 working days to respond which is to me just make time to process claim. I am very dissepointed. Reviewed on: 25th October 2022

Reply from The People's Pension Hello Iwona, Thank you for your feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ve taken on board your helpful comments. In the meantime, if you’d like to discuss further please email us at [email protected] and a member of our team will be on hand to talk with you. Response date: 11th November 2022

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