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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5679 reviews)

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4.74

Based on 5,679 reviews, last reviewed 13th Feb 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

DO NOT USE TIDE. DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgen... Read more Reviewed on: 13th February 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5679)

Review of the Tide, Business Banking:

We have operated a Tide Ltd Company account for over...

We have operated a Tide Ltd Company account for over 2 years, today without any prior notice or giving a reason they closed our account, one week before Christmas, we had payments going into the account today rejected, and staff to pay for Xmas etc in the coming days, in my opinion this is not a proper bank, they do not offer any services that a normal bank do, customer service is non existent, the only time they contact you is when trying to upgrade you to a more expensive option, their messages service is useless often taking hours or even days to respond I would advise to avoid at all costs. Reviewed on: 17th December 2024

Yesmeen was excellent

Fast abd easy to setup my business account Reviewed on: 11th April 2023

Good, but with limitations

Good points: - Perfect solution for Sole Traders - Incredibly smooth account step-up and onboarding process - A great all-in-one stop from those setting up a new business inc. a discounted London business address through Hoxton Mix Easy invoicing process (although the template email needs improvement) - App is easy-to-use, with pleasant visual design - Frequent improvements and new features show that Tide care about Pain points: - Customer service chat response times can be veeeery slow. Personally, I don’t think access to basic service levels should be hidden behind a paywall. Monetisation strategies are a real challenge for new challengers to the market, but this is very short-sighted. Frustrated customers don’t become brand advocates! - If their app isn't working, there is literally no way of getting contact, even in an emergency! I resorted to messaging a member of Tide staff via LinkedIn (they were really helpful though) - Because Tide is not a UK registered bank, you cannot make Directors Pension contributions into a SIPP by card payment. For some SIPP providers, this is the only payment option. Thankfully, certain SIPP providers (such as Hargreaves Landsdown) allow you to make contributions by bank transfer from within the Tide app, but you have to make the request by email. When I asked Tide for information, they told me flatly that I was wrong! This was because they didn't understand the difference between Directors Pension Contributions, into a SIPP, Personal contributions into a SIPP and Workplace Pension Contributions. I had to work all of this out for myself. As specialists in Business Banking, they really need to brush up on this knowledge as it has massive tax implications for Ltd company directors, and customers may be misinformed if they don’t hire an accountant. Neutral - For Ltd companies, the categorization of transactions/expenses isn’t specific enough. Even as a sole Director with no employees, I still have to use 3rd party accountancy software to correctly work out my profit etc. The full list of categories in Intuit Quickbooks (full version, not the light ‘self-employed’ version) is a good reference point. Result: I'm sticking with Tide for now, as I like to champion an underdog. It's still a very new company. Fingers crossed they become a UK Registered bank soon, and I hope my feedback helps them to improve. Reviewed on: 11th April 2023

Fantastic

Tide is very helpful and useful, easy to manage now. I can recommend it to my relatives. Reviewed on: 11th April 2023

Great bank with all the features I need.

I'm self-employed and the switch to Tide has made running mu business so much easier. Great features, simple use and so far completely reliable which is far more than can be said for my high street bank that manage my personal account! Reviewed on: 11th April 2023

Excellent Service

Vera assisted me to opening my business account. She was very helpful and explained the features of the tide app which was very easy follow up because of the neat interface they have. The banking app will be very useful to me in my Uber job. Excellent service Vera! Reviewed on: 11th April 2023

All round terrific!

Excellent service for businesses, flexible and cost-effective. Reviewed on: 11th April 2023

Nice service

Tide customer service is amazing and it's easy to use SONY was really helpful . Great customer service from SONY . Reviewed on: 11th April 2023

Great for first time business owners

I've been using Tide for 3 years now and it's been a great support for my new small business. I send a lot of small invoices and have to track a lot of transactions, and Tide is helpful for that. Reviewed on: 11th April 2023

Excellent app/online bank

Very user friendly app-has all the features needed and excellent email friendly customer service Reviewed on: 11th April 2023

Great online bank

Love using Tide for my business banking. Easy to use and v helpful when I have had to ask questions of the team. My one issue is the lack of overseas payments. Otherwise I am totally happy with this bank Reviewed on: 11th April 2023

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