Write a review

Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5682 reviews)

View other Tide products

4.73

Based on 5,682 reviews, last reviewed 7th Mar 2025

300% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

support is excellent especially for the small company Whenever there were issues, support did not make me feel like an irritation like at previous banks Reviewed on: 7th March 2025

Latest lowest rating:

1

DO NOT USE TIDE. DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgen... Read more Reviewed on: 13th February 2025

Read all reviews See your review

About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5682)

Review of the Tide, Business Banking:

Terrible customer service bad bank provider

I’m been banking whit tide for over 2 year and completely regret. Customer service disrespectful aggressive whit lack of customer care. Emails and query’s ignored or neglected. Coercive when making mistakes. In general very bad experience and I do advice to AVOID TIDE. Reviewed on: 18th April 2023

Anwal was very helpful..he tell everything about tide business account and helped me creating business account

Anwal was very helpful..he tell everything about tide business account and helped me creating business account Reviewed on: 11th April 2023

Yesmeen is very good

She helped me setup my veey 1st business account quickly Reviewed on: 11th April 2023

Really like the app

Tide has got an amazing app , It’s really good and user friendly and thanks to Sony for introducing to me .. great work Sony . Reviewed on: 11th April 2023

Yesmeen was excellent

Fast abd easy to setup my business account Reviewed on: 11th April 2023

Good, but with limitations

Good points: - Perfect solution for Sole Traders - Incredibly smooth account step-up and onboarding process - A great all-in-one stop from those setting up a new business inc. a discounted London business address through Hoxton Mix Easy invoicing process (although the template email needs improvement) - App is easy-to-use, with pleasant visual design - Frequent improvements and new features show that Tide care about Pain points: - Customer service chat response times can be veeeery slow. Personally, I don’t think access to basic service levels should be hidden behind a paywall. Monetisation strategies are a real challenge for new challengers to the market, but this is very short-sighted. Frustrated customers don’t become brand advocates! - If their app isn't working, there is literally no way of getting contact, even in an emergency! I resorted to messaging a member of Tide staff via LinkedIn (they were really helpful though) - Because Tide is not a UK registered bank, you cannot make Directors Pension contributions into a SIPP by card payment. For some SIPP providers, this is the only payment option. Thankfully, certain SIPP providers (such as Hargreaves Landsdown) allow you to make contributions by bank transfer from within the Tide app, but you have to make the request by email. When I asked Tide for information, they told me flatly that I was wrong! This was because they didn't understand the difference between Directors Pension Contributions, into a SIPP, Personal contributions into a SIPP and Workplace Pension Contributions. I had to work all of this out for myself. As specialists in Business Banking, they really need to brush up on this knowledge as it has massive tax implications for Ltd company directors, and customers may be misinformed if they don’t hire an accountant. Neutral - For Ltd companies, the categorization of transactions/expenses isn’t specific enough. Even as a sole Director with no employees, I still have to use 3rd party accountancy software to correctly work out my profit etc. The full list of categories in Intuit Quickbooks (full version, not the light ‘self-employed’ version) is a good reference point. Result: I'm sticking with Tide for now, as I like to champion an underdog. It's still a very new company. Fingers crossed they become a UK Registered bank soon, and I hope my feedback helps them to improve. Reviewed on: 11th April 2023

Fantastic

Tide is very helpful and useful, easy to manage now. I can recommend it to my relatives. Reviewed on: 11th April 2023

Great bank with all the features I need.

I'm self-employed and the switch to Tide has made running mu business so much easier. Great features, simple use and so far completely reliable which is far more than can be said for my high street bank that manage my personal account! Reviewed on: 11th April 2023

Excellent Service

Vera assisted me to opening my business account. She was very helpful and explained the features of the tide app which was very easy follow up because of the neat interface they have. The banking app will be very useful to me in my Uber job. Excellent service Vera! Reviewed on: 11th April 2023

All round terrific!

Excellent service for businesses, flexible and cost-effective. Reviewed on: 11th April 2023

Nice service

Tide customer service is amazing and it's easy to use SONY was really helpful . Great customer service from SONY . Reviewed on: 11th April 2023

Do you have a different Tide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Business Banking
from Bank of Scotland 2.70 from 16 reviews
Business Banking
from TSB 1.57 from 56 reviews
Business Banking
from Metro Bank 4.79 from 2236 reviews

There's still more to see!

Tide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub