Write a review

Go to business site

Tide: Business Banking reviews

Name: Business Banking
Rating: 4.79 (5691 reviews)

View other Tide products

4.71

Based on 5,691 reviews, last reviewed 15th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I do my business banking with them and great service... I do my business banking with them and great service, product and nice app Reviewed on: 12th June 2025

Latest lowest rating:

1

Beware Tide can freeze your account Beware of using Tide for your business. Tide have frozen my account without offering any reason, or engaging with me to resolve any issues. I have off... Read more Reviewed on: 15th October 2025

Visit provider site Read all reviews See your review

About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5691)

Review of the Tide, Business Banking:

This is the worst bank ever.

This is the worst bank ever. We are a small buisness and opened an account a year ago. We work on a contractual basis so as and when we get a client we can deliver our services to. After a year of building our network and word of mouth, we secured our first client and got paid! Excited to get things moving and using the money to get us on visible platforms , we attempted to transfer the funds to one of the named directors of the company.( which they are aware of as I had to list the directors to open the acount) so questioning who the person was when I had to provide proof before opening the account is wild. That will be the beginning of our nightmare, payment was blocked and card suspended. It’s been 2 weeks going back and forth with what appears to be an automated ineffective and scripted customer service. Asking repeated questions of the same things. Asking for proof of transactions , frequency of use with tide (like you can’t see that from your backend), and even to the extent of showing chat conversations with clients ?!!!! I have never , in my 29 years on earth known a bank to ask for chats especially when I haven’t committed or crime or in an investigation. There is absolutely no reason for intrusive , interrogating questions on transactions that small. Claiming they are asking to abide my FCA guidelines. Top banks HSBC BARCLAYS NATIONWIDE , don’t go to those lengths to be intrusive to their customers transactions especially when we’ve given them no reason to. I’ve provided proof of registration , service agreements and invoices. Now they are asking for chats ??? It’s like they are stalling and not trying to fix the situation but making you go round in circles. I have reported the case to FCA. At this junction my business is beginning to suffer and so is my mental wellbeing all in the name of claiming my legitimate money. IF YOU LOVE YOURSELF, STAY AWAY FROM THIS BANK. Reviewed on: 8th March 2024

I am disappointed with Tide Bank's service.

I am disappointed with Tide Bank's service. I've been attempting to open a bank account and order a POS system for my fast-food startup for two months. Despite submitting all requested documents, I face daily requests for the same evidence. They persistently refuse to grant me a bank account, creating unnecessary hurdles for my business. It's incredibly frustrating, and it seems they are uninterested in supporting startups, despite my earnest efforts and compliance with their requirements. I would caution others to consider alternative banking options with more efficient and supportive processes. Reviewed on: 10th January 2024

Worst bank account

They paused my account on November 3rd with out telling me why and on 26th after 3 weeks they told me that they closing my account and today 16 December they have not refunded me my money Reviewed on: 16th December 2023

Avoid this sham of a bank

Offers zero protection against fraud. I'm over £2k out of pocket Reviewed on: 16th November 2023

STAY AWAY

Worst service I ever had.Tide made a payment to someone without me consent.When I contacted tide they replied that the third party showed us invoice.If someone show invoice will tide pay them without account holder permission??anyone know where to complain and what to do any help will be really appreciated thank you. Reviewed on: 19th October 2023

Rubbish service

Rubbish, they asked for all sort of proof and after 2 days saying it can't be approved , what the hell I just wanted an account to put my money in and they are using it till I need it , I didn't ask them for money , if I could put 0 stars that I would do . Reviewed on: 23rd September 2023

Disappointing Experience with Tide Bank

I must say that my experience with Tide Bank has been nothing short of a nightmare. This is by far the worst bank I have ever encountered, and I feel compelled to share my frustrations. First and foremost, I lost my card and promptly reported it to the bank. However, when I discovered that someone had used my card for two unauthorized transactions, Tide Bank showed no interest in helping me recover my money. Their lack of support in such a critical situation was extremely disheartening. Another glaring issue with Tide Bank is their absence of a notification service. Most other banks offer real-time notifications for card transactions, providing customers with peace of mind and security. Regrettably, Tide Bank falls short in this aspect, leaving their customers vulnerable to potential fraud. Furthermore, their handling of direct debit notifications is utterly inadequate. It seems like they do not prioritize informing their customers about incoming debits, which can lead to unexpected deductions from accounts. The customer service experience at Tide Bank is abysmal. If you have a complaint and decide to reach out via message, be prepared to wait nearly 48 hours for a response. This kind of delay is simply unacceptable, especially when urgent issues need attention. To top it all off, Tide Bank blocked a transfer from a company that had paid me for my work, causing significant inconvenience. Their excuse? A vague explanation about a "system issue." Waiting nearly two days to access my hard-earned money due to their internal problems was incredibly frustrating. In summary, I strongly advise anyone considering Tide Bank to think twice and explore alternative banking options. My experience has been marred by a lack of support, security features, and efficient customer service. Tide Bank is a financial institution to avoid at all costs. Date of experience: 05 September 2023 Reviewed on: 7th September 2023

Appauling Service - AVOID AT ALL COSTS

Appalling Service... my account has now been out of action for 40 days and i cant get to my money. Despite numerous messages and requests for a call from a manager (which I still haven't had), It's still not resolved.. Simply get the same useless rabbited responses from nameless individuals.. no customer service.. No care... nothing at all… Reviewed on: 26th June 2023

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is got to be the worst company to deal with. Keeps freezing my account for no reason. Staff have not got a clue what to do. You mail them and they take all day to get back to you but they do not help you. Reviewed on: 21st June 2023

Reliable banking option

I have been a Tide business customer for more than 3 years. Its app is easy to use and reliable. Customer service is helpful. Reviewed on: 31st May 2023

Politically motivated shutdowns

This bank seems to shut accounts down for politically motivated reasons Reviewed on: 19th May 2023

Alternative products

Business Banking
from NatWest 2.73 from 194 reviews
Business Banking
from Nationwide 3.16 from 26 reviews
Business Account
from Monzo 4.86 from 1386 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub