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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.60

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (196)

Review of the TSB, Classic Account:

Absolutely terrible!

Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code over the phone which cannot be activated for another 3 days! Exactly how do people without internet bank at tsb!!! Older people do not stand a chance Reviewed on: 29th September 2024

Froze my account with benefits for 2 yrs

Refuse to unblock my joint account with my ex even thou it has my benefits of over 1k in it which can be proven to be mine with my NI avoid this bank on joint account basis Reviewed on: 21st January 2022

Easy to use app for banking

I've used the app for a few years now and it's simpler and more accessible than any other bank's app I've used. Keep up the good work! Reviewed on: 20th January 2022

Not recommend

I do not recommend the bank, money was transferred to my account they blocked the money abusively I called them and they said to give them proof for money, I gave proof and then I ask for another proof in the last transactions in which I used cash, so it is a shit bank, stop money abusively, money is blocked for almost 2 months and do not want to be my money that does not belong to them I do not recommend anyone to open an account with them are the most innocent, I lost the house in their cause that they blocked the money, they commit fraud by stopping people's money and you can no longer recover Reviewed on: 21st October 2021

Thanks for your cash back offer!

Good banking app! I can see all my payments in 1 second. This makes my life a lot easier as I’m often swopping money around for payments and it’s easy to loose sight of what’s gone out and what’s still pending. Reviewed on: 8th October 2021

Abysmal

Useless online and APP. Crashed last week again and unable to access account. Staff nice system terrible. Reviewed on: 2nd July 2021

TSB Fraud Refund Guarantee is SCAM

I have been Scammed by the broker on 20000 pounds And TSB didn't refund me anything just childish excuses that it was my fault but I have clear evidence and all proof that it wasn't. Waited 3 months but it was just wasted time of the investigation didn't move any forward. Moving to another bank as this one is just rubbish. Reviewed on: 3rd June 2021

hope you don't get problems...cos there's no qualified people anywhere to solve your problem...

even the WEBCHAT advisors tell you how do things with 3 wishws Reviewed on: 3rd June 2021

Gross Incompetence

This bank should cease to operate. For months now they have had a permanent intermittent issue with Internet banking. First they tell you not to use Safari and try another browser. If that doesn’t work, they tell you to type in the address instead of using the search facility. If that doesn’t work, they tell you to clear history. After that they tell you to use another device. Thereafter the robots purporting to be humans are out of ideas as they have run out of script. Instead of taking the customer through a plethora of temporary solutions, would it not be an idea to get to the root of the problem to fix it. Currently, it’s like being in an abusive relationship where the abuser seeks to pacify the abused with measures that don’t address the root issue of the abuse. These cretins opened a business account on 14/4. They still haven’t sent me a PIN for my debit card (the first one was invisible). They haven’t sent a sort code and account number and internet banking is temperamental so I cannot see my sort code or account number via that method. Going to the branch is out of question. They close my local branch early and I don’t fancy standing in the wind and rain for an hour like subservient cattle, only to end up speaking with a cretin or a robot purporting to be a human being. Reviewed on: 5th May 2021

Appalling bank, your money isn't safe

My partner has some mental health issues that prevent him from communicating clearly with people who don't know him, but what happened with tsb was just shocking. Following the loss of his bank card, it was used several times for contactless transactions before he realized and called the bank. There were unauthorised transactions totalling £122.00 and some change, and he was transferred to the fraud team. 60 minutes on hold, the advisor asked him the nature of his call, and he said to block his card, so she transferred him back, and he waited another 45 minutes to be told he should have been dealt with by the fraud team and then transferred a third time!! I took the phone off him at this stage, and explained that he has blocked the card with the first advisor obviously, who has put him through to discuss the charges made during the time his card was missing. He explained that he used it the night before and was driven home by my carer, so he was unsure if the card was dropped in the car, or at some point later. He was advised that because it was used by someone he knows (this was never suggested or determined) a separate team needed to investigate and it would take 48 hours.... 5 days later he had to call them as he had not been called as promised, and was told that the bank would not refund the unauthorised payments...no ifs buts or coconuts just a point blank no help from tsb!! He then asked can he please have a card without the contactless capability and was told that wasn't an option!!! What the *$#@! They wont insure you against the use of the facility in the event of a loss but you can't choose to get a more secure card?! Surely that isn't right?! Since when do banks refuse to refund unauthorised contactless transactions anyway,I've never had a problem with my own bank in this situation, they were rude to him and point blank told him too bad, your problem not ours. He can't afford to throw away a hundred quid just like that...I am absolutely disgusted by their don't care attitude Reviewed on: 25th April 2021

Excellent customer service

I’ve had an issue with my debit card, it took so long to be resolved. However, the support I got from both branch and customer service teams were excellent. I am pretty satisfied overall. Reviewed on: 16th April 2021

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