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TSB: Classic account (discontinued) reviews

Name: Classic account (discontinued)
Rating: 3.75 (202 reviews)

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3.69

Based on 202 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic account (discontinued) reviews (202)

Review of the TSB, Classic account (discontinued):

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

Easy, quick, expensive

Interest rate offered could be a lot lower as I’ve been a long term customer Reviewed on: 7th April 2021

The TSB, NOT a bank to bank with.

I have been with the TSB since I was little, some 50 years or so ago. I grew up with the TSB in savings and rewards. Since floatation back on the market place, they have been terrible. They don't listen to their own customers that bank with them. This year they are closing 164 branches this year, with more to come. Most closures are in the rural areas, older people are now stuck with no bank in their own towns. Disgusting. Reviewed on: 30th March 2021

Terrible Service

Each time I have used the TSB when dealing with my Mum's account it has never been straightforward. It is excruciatingly painful. I haven't left a review until today about their service (but my bother who has had an account with them for over 40 years has complained at least 3 times because of the poor service ) but I have spent the best part of an hour trying to find out why a SO has been cancelled (which looks like it was from TSB end) without success. I tried phoning 5 times; each time because staff advised me to do this because something wrong with accessing the account. To say I am frustrated and resentful about my time been wasted is an understatement. I don't personally have an account with this bank and I never will. They really are appalling. Reviewed on: 14th March 2021

Really helpful

Small bank but staff are so nice and helpful Reviewed on: 17th February 2021

Great bank

Great bank. Good range of online services. Branch staff and telephone staff are quick and easy efficient. Reviewed on: 17th February 2021

Nothing works & customer services don't care

App - doesn't work. Internet banking online - doesn't work. Every single time I contact customer services get the same reply: ' Oh well, do you really need to access your account? If so, maybe try tomorrow?' Reviewed on: 23rd January 2021

Account fozen

I am unable to make payments from my account. I phoned yesterday and was told it was ‘sorted’ - it wasn’t. Still unable to make bank transfers. Phoned again today 20 mins to get through and was told to ring back in the morning because calls about fraud are taking priority. I realise those calls are important, but I need to transfer money and I can’t. There’s no guarantee they’ll sort it next time I phone. I’m closing my account ASAP. Reviewed on: 20th January 2021

CEO robs vunerable adults out of money

ceo crosbie leaves vunerable adults out of pocket £425 and sends email with smily face on. No tv no funds robbed and she sits cowardly no reply. Couple abused by emails from tsb. Disgusting reported to press and ombusman. Reviewed on: 17th November 2020

tsb a total disgrace!

the TSB are closing 132 branches including the former Lloyds Bank in Holt as when it closes i hope Lloyds take it back they are a disgrace as Henry Duncan would turn in his grave if he knew what was happening to his creation! Reviewed on: 9th November 2020

YOU SUCK

YOU SUCK EVEN MORE YOU SUCK EVEN MORE Reviewed on: 3rd September 2020

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