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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 4.01 (166 reviews)

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3.89

Based on 166 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

23%

12%

Latest highest rating:

5

Great banking app My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over the last... Read more Reviewed on: 5th March 2025

Latest lowest rating:

1

d..Blocked Account transaction. Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to m... Read more Reviewed on: 4th October 2024

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (166)

Review of the TSB, Classic Plus Account:

Not a lot to say really. Wish i had left when i had the chance.

As above, no help whatsoever in the current situation. Reviewed on: 11th May 2021

Account

TSB is a good bank. They have good fraud protection Reviewed on: 28th February 2023

Great bank

Excellent easy to use bank account, no interest earned but app very easy to use Reviewed on: 20th February 2023

Very poor customer service and intrusive staff.

TSB Pype Hayes Branch. Went in to withdraw money from my account, only to be asked repeatedly what was I using the money for? Told them I was having building work completed and needed to pay for the work. The older male member of staff who was working on another counter then got involved in the conversation and told me cash jobs are tax avoidance and effects the funding for ambulance's? I couldn't believe what I was hearing, so rude and unnecessary, he was only presuming. I was then asked in a loud voice "How did I want my money?" What about the people listening behind me, what about security? A totally worrying experience that has made me and my family move to another bank. I only use TSB for a couple of direct debits now and nothing else. A really shocking experience. Reviewed on: 16th February 2023

The worse bank ever

This is the worse bank like ever the app is always down and never works which mqkes it pretty damn useless then to report a fraudulent claim you have to go through this system of going on line trying to understand which part you need to do then it wipes it off so you start again probably so you will forget the problem like i would recommend tsb not good at all . Reviewed on: 23rd November 2022

Useless bank

This bank is not recommended the tsb app is always down and never works and the complaints department well that is useless and nonexistent please avoid at all cost Reviewed on: 13th October 2022

Very very good

Pomagają w trudnych sytuacjach finansowych Reviewed on: 15th July 2022

Just OK

The website is a little outdated, the app isn't great. Good customer service over the phone though. Reviewed on: 22nd March 2022

Tsb

Best one bank dddddzdfjdjdhdhdhehdb Reviewed on: 27th February 2022

Miss the old tsb brand

I miss the illustrations TSB used to have as part of their branding. Where you login to the app early morn it’s someone on their commute. Or in the middle of the night it’s a father nursing a baby. It was subtle but made TSB more human which is rare for any bank to acheive. I thought it very much delivered on their community bank approach. I miss this. The new brand is cold. And makes TSB feel quite corporate and unappealing Reviewed on: 18th January 2022

Ideal Product for my Needs

The TSB Classic Plus Account is an ideal product for my needs. The online banking app is perfect - a flexible reliable tool which fulfils all my banking needs. Reviewed on: 5th January 2022

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