Write a review

Go to business site

TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.99 (173 reviews)

View other TSB products

3.86

Based on 173 reviews, last reviewed 27th Jan 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

23%

13%

Latest highest rating:

5

BRANCH IN TOWN (Witney) always welcoming and complet... BRANCH IN TOWN (Witney) always welcoming and complete profesional service. Reviewed on: 27th January 2026

Latest lowest rating:

1

No go zone This relates to savings too. I have 3 adult accounts with tsb. I turned 17 6 weeks ago. I can pay in, no password, no checks no problem. I try to move... Read more Reviewed on: 3rd December 2025

Read all reviews See your review

About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (173)

Review of the TSB, Classic Plus Account:

Pleasant friendly staff

If ever I have a question regarding my bank account either at the counter at my local bank or on the phone i always give excellent customer service Reviewed on: 1st January 2018

The worse bank ever

This is the worse bank like ever the app is always down and never works which mqkes it pretty damn useless then to report a fraudulent claim you have to go through this system of going on line trying to understand which part you need to do then it wipes it off so you start again probably so you will forget the problem like i would recommend tsb not good at all . Reviewed on: 23rd November 2022

Useless bank

This bank is not recommended the tsb app is always down and never works and the complaints department well that is useless and nonexistent please avoid at all cost Reviewed on: 13th October 2022

Very very good

Pomagają w trudnych sytuacjach finansowych Reviewed on: 15th July 2022

Just OK

The website is a little outdated, the app isn't great. Good customer service over the phone though. Reviewed on: 22nd March 2022

Tsb

Best one bank dddddzdfjdjdhdhdhehdb Reviewed on: 27th February 2022

Miss the old tsb brand

I miss the illustrations TSB used to have as part of their branding. Where you login to the app early morn it’s someone on their commute. Or in the middle of the night it’s a father nursing a baby. It was subtle but made TSB more human which is rare for any bank to acheive. I thought it very much delivered on their community bank approach. I miss this. The new brand is cold. And makes TSB feel quite corporate and unappealing Reviewed on: 18th January 2022

Ideal Product for my Needs

The TSB Classic Plus Account is an ideal product for my needs. The online banking app is perfect - a flexible reliable tool which fulfils all my banking needs. Reviewed on: 5th January 2022

The Spanish Bank from Hell

I tried to pay my council tax and The Spanish Bank claimed I was trying to commit fraud by doing so. They then locked my accounts and have thereby stolen £2000 from me. They are saying I must go to a branch and give them some documents that I don't even possess. I can't go to a branch because I'm in a wheelchair and the nearest branch is 15 miles away, and even that one is closing down. I complained, they told me to die in a fire. I passed it to the ombudsman, they said The Spanish Bank has done nothing wrong and that they can keep my money. Now I can't pay my rent and am being threatened with eviction. The Spanish Bank knows all this and doesn't give a damn. Reviewed on: 3rd September 2021

Amazing service amazing staff at our branch

I've a hearing impairment. The staff at our local branch go above and beyond helping me and my wife Reviewed on: 28th August 2021

Not a lot to say really. Wish i had left when i had the chance.

As above, no help whatsoever in the current situation. Reviewed on: 11th May 2021

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

FlexPlus
from Nationwide 3.98 from 334 reviews
Bank account
from HSBC 3.71 from 1345 reviews
Current account
from Barclays 4.49 from 4913 reviews

Want to see more from TSB?

Business Insurance
from TSB 5.00 from 1 reviews
Cash ISA
from TSB 4.53 from 15 reviews
Platinum Balance Transfer Card
from TSB 4.50 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub