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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 4 (165 reviews)

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3.85

Based on 165 reviews, last reviewed 4th Oct 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

23%

12%

Latest highest rating:

5

TSB are a friendly and helpful bank. TSB are a friendly and helpful bank. The app is easy to use and optimised for quicker functions and access to all the services TSB offer. Happy custom... Read more Reviewed on: 10th June 2024

Latest lowest rating:

1

d..Blocked Account transaction. Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to m... Read more Reviewed on: 4th October 2024

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (165)

Review of the TSB, Classic Plus Account:

Longstanding customer

Good customer service, overall pleased with app and ease of use. Reviewed on: 14th September 2020

d..Blocked Account transaction.

Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to moronic Clowns. Reviewed on: 4th October 2024

Institutions require excessive account details.

This experience relates to many other institutions and their credit/bank cards. I was unclear why I couldn't log on to my account on a PC. I called to find out why and had to give far too many details, even including the csv code from the card. Only then did I get an automated response saying the offices were closed. This should have been an automated reply at he start to avoid wasting my time. However, the greater issue is that many ask for similar information before they will communicate with customers. The danger is that if this was given over a compromised line, a fraudulent individual would have all they need to then go on and make purchases. Fundamentally, I strongly believe the financial sector should stop asking for so much detail and instead should ask for at least one less detail. By all means ask for something different but unique. Reviewed on: 1st August 2024

TSB are a friendly and helpful bank.

TSB are a friendly and helpful bank. The app is easy to use and optimised for quicker functions and access to all the services TSB offer. Happy customer Reviewed on: 10th June 2024

Good for small interest free overdraft.

Good for small interest free overdraft. Poor rewards Reviewed on: 16th March 2024

Definitely not the best bank

Hasn't been a very good experience with this bank. Things sometimes take to long to solve or not solved either. Reviewed on: 6th March 2024

Good app features

The app is very good compared to competitors like nationwide. Never have to use a card reader & can upload documents like change of address & marriage certificates without having to go into branch. Would be good if they also sent notifications for when money leaves/enters your account too. Reviewed on: 24th August 2023

Safe and efficient

Very well organized banking system Reviewed on: 28th February 2023

Great account

I've had this account for years without a single problem Reviewed on: 28th February 2023

Reduced service

I have been with TSB for many, many years and while I get on well with the app and find their Internet banking quite intuitive there are several reasons why I have started to look into competitors. The closure of branches including city center ones have left me with a 50-60 mile round trip if I need in branch support. Frequent international travel has cost me dearly with charges for overseas transactions (I've moved to Starling for this reason) And finally, appalling ISA rates means I've removed around 30k from my savings with TSB and opted for premium bonds instead! Reviewed on: 28th February 2023

Account

TSB is a good bank. They have good fraud protection Reviewed on: 28th February 2023

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