Ulster Bank Reviews

  Ratings based on 34 reviews       Last review 6 months ago    

Ulster Bank believe in giving back to the communities they serve, they do this in two ways: By helping staff play an active role in voluntary work, fundraising and community projects and giving financial support through their community investment...

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Ulster Bank believe in giving back to the communities they serve, they do this in two ways: By helping staff play an active role in voluntary work, fundraising and community projects and giving financial support through their community investment programmes and sponsorship. Smart Money People is the place for Ulster Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Ulster Bank Review Insight

What are people saying in their reviews?

Speed

61% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Standard Current Account

Many years of disappointment

Based on my 6 years of experience, I don't recommend them to people who would like to keep their money safe or need a competent customer... Read more

Based on my 6 years of experience, I don't recommend them to people who would like to keep their money safe or need a competent customer service.
- Criminals can easily steal thousands from your account with no consequences
- If you call the customer service with a problem for 5 times, you will get 5 completely different answers
- The information they provide is frequently misleading or false

Reviewed on 2nd July 2020
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Aaron C
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ufirstgold Account

Reliable and modern

I moved to the Ulster Bank a few years ago and don't regret it. The app is excellent and the bonuses from the ufirstgold account (phone insurance, travel insurance) is a big bonus.

Reviewed on 7th May 2020
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Nevan
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Cash ISA

Great service, great account, great app

I have banked with Ulster Bank for many years now and their service is exemplary. I have many different accounts with this bank and each account is managed well. The new services introduced on the mobile phone app (such as the Spending section) are... Read more

I have banked with Ulster Bank for many years now and their service is exemplary. I have many different accounts with this bank and each account is managed well. The new services introduced on the mobile phone app (such as the Spending section) are also very useful in personal budgeting.

Reviewed on 4th February 2020
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Andy Bannon
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Standard Current Account

Great bank

I've had no problems with them, they are really good.

Reviewed on 26th July 2019
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joey2394234
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Standard Current Account

Customer service

One word for Ulster Bank's customer's service - Excellent!

Reviewed on 10th February 2019
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LP Mulligan
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Standard Current Account

10

In order to manage my account, I have the UB app on multiple devices. It runs smoothly and has more features than I can think to use. Everything that I would want to do on a day to day basis is at my finger tips. For more complex things that I would... Read more

In order to manage my account, I have the UB app on multiple devices. It runs smoothly and has more features than I can think to use. Everything that I would want to do on a day to day basis is at my finger tips. For more complex things that I would need to do, their website has extremely easy to navigate GUI, and due to the requirements needed to make larger payments, I am secure in the knowledge that my money is safe with them, and easily accessible to myself. As a result of the data breach with Ticket master, my card details were compromised, and before they had notified me that my details were compromised, my card was used fraudulently. The payment was stopped, I was notified that my card was used, and when I contacted them I got a replacement card. They were able to identify and stop fraud before any money was ever taken out of my account.

Reviewed on 6th February 2019
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Daniel
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Standard Current Account

app

I use the app daily to make payments, balance

Reviewed on 1st February 2019
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erin.moran@ulsterbank.com
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Personal Loan

extremely satifised

I have been with Ulster Bank for 12 years and their service keeps getting better and better. I have several products with them which includes, current account, loan, isa, credit card. The app is the best service they have offered as it makes it so... Read more

I have been with Ulster Bank for 12 years and their service keeps getting better and better. I have several products with them which includes, current account, loan, isa, credit card. The app is the best service they have offered as it makes it so easy for me to manage my finances. I always recommend it to family, friends and colleagues.

Reviewed on 31st January 2019
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joe
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Standard Current Account

Ulster Bank is a good choice

Opening a current account was easy and the services the provide are convenient.

Reviewed on 30th January 2019
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Aleksei Krivetskii
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ufirstgold Account

Great benefits

Added benefits include travel insurance

Reviewed on 6th January 2019
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Elaine Baskerville
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Standard Current Account

Ulster bank for me

Been a customer now for over 20years no hassles at all with them - apart from branch closers but many use online anyway

Reviewed on 6th January 2019
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Martin
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Standard Current Account

Always been great

I've never ever had any problems with Ulster Bank and find that their knowledge of their customer (i.e. me) means that they always have my best interests at heart. They're quick of the mark if something doesn't seem right with the account but also... Read more

I've never ever had any problems with Ulster Bank and find that their knowledge of their customer (i.e. me) means that they always have my best interests at heart. They're quick of the mark if something doesn't seem right with the account but also quick to rectify any misunderstandings.

Reviewed on 26th June 2018
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Laura S
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Fixed Rate Mortgage

good offer on fied rate

visited recently and found a great offer

Reviewed on 11th February 2018
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Daniel Oliver
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Standard Current Account

good online banking

good online services and easy to transfer money between accounts

Reviewed on 4th January 2018
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Ruth Watt
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Business Banking

Never had any issues!

We’ve had our business banking with Ulster Bank for 20 years. In all the time we’ve never had an issue. Staff are friendly and knowledgeable and the online system is easy to use, meaning the only time we need to pop into the branch is with a very rare ... Read more

We’ve had our business banking with Ulster Bank for 20 years. In all the time we’ve never had an issue. Staff are friendly and knowledgeable and the online system is easy to use, meaning the only time we need to pop into the branch is with a very rare cheque!

Reviewed on 21st November 2017
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Sarah Watton
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Standard Current Account

Excellent customer service!

I have been an Ulster Bank customer since I was a child which I have carried into adulthood. Never had an issue. Always had excellent customer service and seamless banking.

Reviewed on 9th November 2017
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Gillian Hamilton
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Standard Current Account

Excellent customer service and responsible lending

If I have a query or complaint the staff at ulsterbank are friendly, courteous and very helpful. Always on hand with up to date information on my day to day banking questions.

Reviewed on 12th February 2017
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clare saunders
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Standard Current Account

Dreadful customer service.

Every time I have an issue it takes forever to resolve. Fed up & will be moving.

Reviewed on 19th January 2017
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Jemma Wright
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Standard Current Account

Very Helpful and Responsive

I have been with Ulster Bank for 6 years and could not recommend this bank enough, any issues I have ever had (which are very few) have always been dealt with with the utmost urgency and professionalism.

Reviewed on 11th January 2017
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Scott McNab
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Standard Current Account

Great customer service

Always have experienced great customer service with Ulster Bank. Staff go above and beyond whenever there is an issue.

Reviewed on 18th December 2016
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Laura Ste
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