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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1578 reviews)

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4.90

Based on 1,578 reviews, last reviewed 17th Apr 2026

17933% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Easy online process and superb customer service Easy online process backed up by clear, quick and knowledgeable phone call capability. Reviewed on: 17th April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1578)

UTB-Review

So far only contact is via web site but easy to do everything I want - straight forward and clear website with conformation emails for each action. Reviewed on: 25th February 2025

Needed help with an account.

Needed help with an account. Telephone call answered promptly and the information received was most helpful. Couldn't fault the service I received. Reviewed on: 25th February 2025

Great savings

You get the right person and the right answers every time you call. No better service available Reviewed on: 25th February 2025

Very easy & quick application process

It was very easy to sign up for my fixed rate cash ISA and the transfer from my old provider was done quickly Reviewed on: 25th February 2025

Overall excellent.

Overall it was excellent and so easy to use. Reviewed on: 25th February 2025

Very helpful and courteous staff and efficient proce...

Very helpful and courteous staff and efficient processes for the customer. Great online reviews and recommendations. Always offering competitive interests rates and services. Reviewed on: 25th February 2025

A good company to invest with

Excellent customer service and good interest rates Reviewed on: 25th February 2025

We have had excellent service from Rebecca.

We have had excellent service from Rebecca. She has been very helpful pleasant and professional. Reviewed on: 25th February 2025

Account set up

Very easy setting up the account and funding it, and the bank was easy to contact by phone and speak to Reviewed on: 25th February 2025

Easy access in more ways than one.

Account opening and management is easy. The website is simple to use and informative. Reviewed on: 25th February 2025

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