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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.85 (1587 reviews)

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4.85

Based on 1,587 reviews, last reviewed 21st Apr 2026

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

.Excellent customer service

.I found their customer service to be excellent. So good to talk to someone who is knowledgeable, friendly and helpful . Reviewed on: 25th February 2025

Savings customer service

I’ve been saving with them for many years now, always found then helpful whether when asking for information or help. Would say they go over and above with customer service leaving you feeling confident about saving with them. Also I found if an error is made they are quick to sort it out. Love that they reward existing customers with a better rate. Reviewed on: 25th February 2025

I have had excellent customer service for the last 4...

I have had excellent customer service for the last 4 years, will continue to save with UTB for years to come. Reviewed on: 25th February 2025

it is very easy to access ,the site is easy to navig...

it is very easy to access ,the site is easy to navigate and the saving interest rate is excellent. Reviewed on: 25th February 2025

Fast response to phone calls and very helpful staff

Fast response to phone calls and very helpful staff Reviewed on: 25th February 2025

A good investment bank

The website is clear and easy to follow. the saving rate is good. Reviewed on: 25th February 2025

New Bank to myself, but up to now a very...

New Bank to myself, but up to now a very good service Reviewed on: 25th February 2025

Very efficient, friendly customer service.

Very efficient, friendly customer service. I had an extremely helpful staff member when I was initially setting up my account. Reviewed on: 25th February 2025

Savings and ISA accounts great rates

Savings and ISA accounts opened with above average interest rates. Good customer services and interactions. Reviewed on: 25th February 2025

UTB-Review

So far only contact is via web site but easy to do everything I want - straight forward and clear website with conformation emails for each action. Reviewed on: 25th February 2025

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