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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (482 reviews)

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4.91

Based on 482 reviews, last reviewed 6th Mar 2025

40200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Easy to open an account The process for opening the account and depositing the funds was very straightforward Reviewed on: 6th March 2025

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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About this product

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United Trust Bank Personal Savings reviews (482)

Good customer service and top rates of interest

Good customer service and top rates of interest Reviewed on: 25th February 2025

Easy and quick.

Easy and quick. Good interest rate. Reviewed on: 25th February 2025

If Carlsberg did banks they would be just like this

I had reservations when I first moved to UTB a number of years ago as they didn't have the high profile of the mains street banks. It turned out to be a good move, UTB consistently give good interest rates & on the rare occasion when I have contacted them, I have found them to be extremely helpful. Reviewed on: 25th February 2025

Excellent & easy on-line investment access

We invested a lump sum with UTB on-line. It was simple & easy to do. The follow up letter confirming the account opening & investment was quickly received. On-line access is easy to maintain & I feel confident that my investment is safe, secure & is growing as it should. Reviewed on: 25th February 2025

Great to do business with

Simple process, competitive rates and a friendly team Reviewed on: 25th February 2025

Easy to set up and interest rate was competitive

Easy to set up and interest rate was competitive Reviewed on: 25th February 2025

Saved with UTB and back again.

Products are well described on a well designed website that is easy to navigate. On the occasions I have sought help or advice it was readily available via a quickly answered phone call from staff who were well informed and helpful. Reviewed on: 25th February 2025

Speedy responses to queries.

Speedy responses to queries. Good to talk to a real person. Reviewed on: 25th February 2025

Great Customer Service

Encountered no problems when wanting to split savings into ISA's etc and when setting my accounts up Reviewed on: 25th February 2025

No mobile signal

I opened a fixed rate fixed term ISA in Oct '24. As a deaf person I struggle to use the phone. In addition we live in an area that has absolutely no mobile signal - so any sort of banking requiring secondary login confirmation via smartphone is a problem. UTB seemed to deal with these issues ok when I was setting up the account. Reviewed on: 25th February 2025

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