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United Trust Bank: Personal Savings reviews

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4.90
Based on 1,578 reviews, last reviewed 17th Apr 2026
17933% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
2 star
See only 2 star reviews
0%
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0%

Latest highest rating:

5

Easy online process and superb customer service Easy online process backed up by clear, quick and knowledgeable phone call capability. Reviewed on: 17th April 2026
John's avatar
John

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026
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Lewis Baines
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United Trust Bank Personal Savings reviews (1578)

Easy process to set up cash isa.

5
Easy process to set up cash isa. Had problems accessing application that I had started and needed to complete however UTB assisted quickly in providing a link. Reviewed on: 25th February 2025
Claire D's avatar
Claire D

Savings Rates

5
Good savings rates. Beats most of the market. Reviewed on: 25th February 2025
Callum R's avatar
Callum R

Had a fixed rate bond , good service generally

5
Had a fixed rate bond , good service generally Reviewed on: 25th February 2025
S mahoney's avatar
S mahoney

Exceeded expectations.

5
Exceeded expectations. I applied for an ISA transfer, I submitted the "proofs" demanded and in less than one hour I received an email with the confirmation of the account being opened and a link to register for online banking. Three working days later the money transfer was done Reviewed on: 25th February 2025
MJ M's avatar
MJ M

A Bank to recommend!

5
I have been very pleased thus far with UT Bank and feel their savings rates are competitive. Communicating with them has been efficient, both digitally and via post. I also find online banking with them easy to navigate. For these and other reasons both myself and my wife have accounts and would happily recommend them. Reviewed on: 25th February 2025
Ian M's avatar
Ian M

It has always been easy to set up savings accounts w...

5
It has always been easy to set up savings accounts with United Trust Bank. This is for bonds and ISA's. Good timely reminders when accounts are about to finish. Reviewed on: 25th February 2025
Celia B's avatar
Celia B

very good rates and customer service was great ...

5
very good rates and customer service was great when I had an issue setting up my internet banking. Has been easy to use and recommended UTB to other people. Reviewed on: 25th February 2025
David T's avatar
David T

A Happy Customer

5
Easy to use online, made even easier in recent months. Members of staff professional and courteous. Reviewed on: 25th February 2025
Mr S's avatar
Mr S

So easy to use website with clear information.

5
So easy to use website with clear information. Competitive rates of interest and so easy to open new accounts. Reviewed on: 25th February 2025
John W's avatar
John W

Great products and standards of service

5
Range of savings products is excellent and offers plenty of choice with bonds of varying durations and favourable interest rates. Using the website is super easy. When dealing with a problem, staff were very polite and ensured the issue was fully resolved. I have lots of confidence in this bank for my savings. Reviewed on: 25th February 2025
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Mr E D

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