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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1304 reviews)

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4.90

Based on 1,304 reviews, last reviewed 25th Feb 2026

29700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Very easy to deal with and very responsive and helpful Very easy to deal with and very responsive and helpful Reviewed on: 25th February 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1304)

Review of the United Trust Bank, Personal Savings:

Moving accounts made easy

I received a lot of help when I wished to close my savings account before it matured and move to another account which provided a better rate of interest. Very grateful for the cooperation and help I received. Reviewed on: 25th February 2025

Good telephone customer service when handling queries

Good telephone customer service when handling queries Reviewed on: 11th February 2026

Easy to set up and good saving rate

Easy to set up and good saving rate Reviewed on: 11th February 2026

Great customer service and easy access to my money .

Great customer service and easy access to my money . Reviewed on: 11th February 2026

Easy super banking ...

Found it super straightforward to set up and the account works seemlessly. Reviewed on: 11th February 2026

If you want a better bank?

Exemplary care and response.. Good communication and competitive rates. What more do you want in a bank? Reviewed on: 11th February 2026

You have a nominated contact who will respond to any...

You have a nominated contact who will respond to any queries. Most banks don't give this service unfortunately. Reviewed on: 11th February 2026

Good professional service friendly helpful advice.

Good professional service friendly helpful advice. Great to speak to a real person. Reviewed on: 11th February 2026

Swift and efficient service.

Swift and efficient service. Friendly and helpful. Reviewed on: 11th February 2026

Prompt Action

My request was courteously and quickly dealt with. The person I spoke to understood my enquiry and clearly explained that they (United Trust Bank) would undertake action. Within 24 hours my request had been done. Reviewed on: 11th February 2026

Experienced staff capable to explain the query process.

Experienced staff capable to explain the query process. Excellent professionalism knowledge Manners and very important checked understanding very patient at all times Reviewed on: 11th February 2026

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