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United Trust Bank: Personal Savings reviews

4.91
Based on 1,305 reviews, last reviewed 26th Feb 2026
29800% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
2 star
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0%
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0%

Latest highest rating:

5

Exemplary Rates & Customer Service Excellent customer service always- very understanding and patient - a pleasure to deal with and compliment. Reviewed on: 26th February 2026
Ray B's avatar
Ray B

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026
Lewis Baines's avatar
Lewis Baines

About this product

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United Trust Bank Personal Savings reviews (1305)

Review of the United Trust Bank, Personal Savings:

Moving accounts made easy

5
I received a lot of help when I wished to close my savings account before it matured and move to another account which provided a better rate of interest. Very grateful for the cooperation and help I received. Reviewed on: 25th February 2025

Customer Service

5
Payments into my account are acknowledged by text even when UTB is closed. Customer service is excellent, any queries are dealt with professionally and speedily. Reviewed on: 11th February 2026

Quick and efficient response

5
Quick and efficient response to my recent query in opening an additional account Reviewed on: 11th February 2026

Easy Access

5
Easy to use online system with attractive rates for charities. Renewal advices issued in good time Reviewed on: 11th February 2026

Very friendly staff good communication excellent pro...

5
Very friendly staff good communication excellent products Reviewed on: 11th February 2026

Prompt, professional, personable service.

5
Prompt, professional, personable service. Reviewed on: 11th February 2026

Was good but not now

3
Good at the start but become less competitive Reviewed on: 11th February 2026

Good rates for your investment

5
Good rates fot your investment, I would recommend it to my friends Reviewed on: 11th February 2026

Always clear and precise service from call centre yo...

5
Always clear and precise service from call centre you can understand Reviewed on: 11th February 2026

Very good rates of interest with upward changes rapi...

5
Very good rates of interest with upward changes rapidly implemented and good communication about changes. Reviewed on: 11th February 2026

Fixed savings account

5
My experience as been over a few years, they've been clear & straight with good rates, & communication as been very good. Reviewed on: 11th February 2026

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