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United Trust Bank: Personal Savings reviews

4.91
Based on 1,293 reviews, last reviewed 19th Feb 2026
28600% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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0%
2 star
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Latest highest rating:

5

Really nice company to deal with. Really nice company to deal with. Very quick to get through to someone who can help with a query. Reviewed on: 19th February 2026
Yorkshire girl's avatar
Yorkshire girl

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026
Lewis Baines's avatar
Lewis Baines

About this product

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United Trust Bank Personal Savings reviews (1293)

Review of the United Trust Bank, Personal Savings:

First Class!

5
Good rate, excellent service and online banking is great and easy to use! Reviewed on: 22nd February 2021

Good interest rates.

5
Good interest rates. Prompt payments into my nominated account. Reviewed on: 11th February 2026

Good communication & easy website to use.

5
Whenever I've needed to use the website, it's always clear & easy to use. Communication is also very clear. Reviewed on: 11th February 2026

A model for customer service for every bank

5
During recent additions and changes to our banking mandate. All queries and issues were speedily resolved unlike a similar experience with one of the current high street bank. Reviewed on: 11th February 2026

I am a widow and a bit of a technophobe

5
I am a widow and a bit of a technophobe! Telephoning UTB for help with my savings has been excellent. A patient and empathic service from all staff. Reviewed on: 11th February 2026

Always efficient in every transaction.

5
Always efficient in every transaction. Easy to contact too. Reviewed on: 11th February 2026

Easy and secure online banking

5
Online banking is easy and secure, when I initially had a query it was answered by a human not A1, which I prefer. Interest rates was good and always kept up to date with any changes. Reviewed on: 11th February 2026

Extremely easy to negotiate.

5
i find their web page easy to negotiate. Also you can always speak to someone and their custmer sevice team are very friendly. Reviewed on: 11th February 2026

Competitive interest rates and very good customer se...

5
Competitive interest rates and very good customer service experience. Reviewed on: 11th February 2026

A really good bank to deal with, paying very competi...

5
A really good bank to deal with, paying very competitive rates on savings. it is good to be able to phone and speak to a human being fairly quickly too. Reviewed on: 11th February 2026

Easy straightforward to deal with.

4
Easy straightforward to deal with. Rates are fair not the best by any means though. Reviewed on: 11th February 2026

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