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United Trust Bank: Personal Savings reviews

4.90
Based on 1,578 reviews, last reviewed 17th Apr 2026
17933% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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92%
See only 4 star reviews
8%
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0%
2 star
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0%
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0%

Latest highest rating:

5

Easy online process and superb customer service Easy online process backed up by clear, quick and knowledgeable phone call capability. Reviewed on: 17th April 2026
John's avatar
John

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026
Lewis Baines's avatar
Lewis Baines

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United Trust Bank Personal Savings reviews (1578)

Good interest rates at time of opening

5
Very easy to open an ISA with good interest rates at that time. They keep you informed and their web site is clear and easy to use. Reviewed on: 14th April 2026

Great personal, prompt and professional

5
several telephone calls re queries - staff have always been very prompt, courteous, and efficient Reviewed on: 14th April 2026

Quality is shown in handling problems well.

5
Quality is shown in handling problems well. A problem with the website caused a withdrawal to fail so I called and complained. I got through quickly, the fault was listened to carefully and problem with the website has been corrected and I was paid compensation. Such service is rare and builds real trust. Reviewed on: 14th April 2026

Satisfied with products and service.

4
Satisfied with products and service. Reviewed on: 14th April 2026

Good competitive products.

5
Good competitive products. Simple and easy to use online site. Only used customer service once but they were really helpful and no nonsense telephone system before getting to speak to agent. Reviewed on: 14th April 2026

Easy to securely access online

5
Easy to securely access online simple to use and good range of products with competitive interest rates Reviewed on: 14th April 2026

Great interest rate and very easy opening...

5
Great interest rate and very easy opening and managing of account. Reviewed on: 14th April 2026

The bank has a good website and good interest rates...

4
The bank has a good website and good interest rates on its fixed rate bonds. I would recommend it to my friends and family. Reviewed on: 14th April 2026

Among the best.

5
Through the years we have had several bonds and usually find terms competitive. Reviewed on: 14th April 2026

A very easy and well organised way of saving

5
I had a very easy and well organised way of saving into a new account, good communications and outcome for me thank you. Reviewed on: 14th April 2026

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