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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1587 reviews)

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4.90

Based on 1,587 reviews, last reviewed 21st Apr 2026

10820% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

Excellent Customer Service

I have recently become the Treasurer of a charity, taking over the role from the existing Treasurer. The transfer has been seamless and the team at the Bank have been helpful throughout the process. Reviewed on: 11th February 2026

Always good competitive interest rates.

Always good competitive interest rates. Great to be able to speak to someone who speaks English and lives in the Uk if customers need assistance ? Reviewed on: 11th February 2026

First class

They have been first class since I opened an account. Reviewed on: 11th February 2026

UTB has provided excellent service for many years

Excellent service for many years Reviewed on: 11th February 2026

United Trust Bank has a very good selection of produ...

United Trust Bank has a very good selection of products and the interest rates given on saving accounts are usually the best available across all the Banks. Customer service I found to be extremely good, helpful and friendly but professional. Reviewed on: 11th February 2026

Easy way to a great interest rate!

Easy to open an account and get a good interest rate, prompt updates and simple to operate your account Reviewed on: 11th February 2026

Great Bank with great service, they go beyond

Great Bank with great service, they go beyond the normal banks and I have had plenty to compare with Reviewed on: 11th February 2026

Easy to open an account and manage online.

Easy to open an account and manage online. Easy to contact customer service without travelling the world. Reviewed on: 11th February 2026

TOP MARKS!

Any time I have needed help, other than online, and have telephoned United Trust Bank, I have been very impressed with the customer care, after all, living in the north of Scotland, makes it impossible for me to visit a branch. Top marks for Customer Care. I cannot fault the service. Reviewed on: 11th February 2026

Thoughts from a small charity treasurer.

I am a small charity treasurer, and as many people with similar roles will recount, dealing with UK banks is a very difficult experience at times, as their systems simply aren't designed to cope with the particular features of charity banking. United Trust bank are a delight to deal with by contrast. Your enquiry reaches a human, who replies in simple language without jargon and account management is very straightforward. I highly recommend this bank. Reviewed on: 11th February 2026

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